Pozdrav svima.
Pre svega, želimo da se izvinimo za neprijatnosti izazvane vašim povlačenjem.
Želimo da naglasimo da nismo krivi što su vaše transakcije otkazane. Isplate se obrađuju u našem internom sistemu dok su u statusu NOVO. Čim naše kolege u odeljenju za finansije obrađuju i pošalju vašu uplatu, status se ažurira na U toku. To znači da je uplatu obradio nezavisni provajder finansijskih usluga, koji već šalje uplatu banci. Nažalost, nemamo pristup ili uticaj na uslugu treće strane. Sva otkazivanja koja ste imali su bila zbog njih. Razlozi su nam pre svega „tehničke poteškoće" i „odbijanje banke izdavaoca". U takvim slučajevima savetujemo vam da isprobate drugu metodu koja vam je dostupna, kao što su naše kolege iz službe podrške već pomenule.
Želimo još jednom da naglasimo da nismo mi ti koji otkazujemo transakcije, već treći pružalac finansijskih usluga ima poteškoća da preusmeri uplatu vašoj banci.
Vidimo da verovatno koristite istu karticu za isplate. Ako je moguće, možete koristiti e-novčanike za isplate ili bilo koje druge metode, mi to ne zabranjujemo. Ako je metoda dostupna u vašoj kasi, možete je koristiti. Jedino na čemu insistiramo je da svi računi moraju biti vaši, a vi morate biti vlasnik ovih naloga.
Trenutno imate dva IN Process povlačenja koje obrađuje usluga treće strane (ova usluga bi trebalo da obradi uplate u roku od 5 radnih dana) i 13 koje još uvek obrađuje naš sistem. Ukupan iznos ovih 13 transakcija je 64600 SEK, što znači da bi transakcije trebalo da budu obrađene u ukupnom periodu od 14 radnih dana, prema našim pravilima. Tokom ovog perioda, jedna ili više transakcija mogu biti premeštene u status IN Process u bilo kom trenutku, kao što ste možda primetili.
Izvinjavamo se zbog neprijatnosti i toplo preporučujemo da koristite potpuno drugačiji način povlačenja ako je moguće.
Nadamo se da će vaše transakcije biti završene što je pre moguće.
Hello everyone.
First of all, we would like to apologize for the inconvenience caused by your withdrawals.
We would like to emphasize that it was not our fault that your transactions were canceled. Withdrawals are processed by our internal system while they are in the NEW status. As soon as our colleagues in the finance department processed and sent your payment, the status is updated to In Process. This means that the payment has been processed by a third-party financial service provider, which is already sending the payment to the bank. Unfortunately, we have no access or influence on the third-party service. All the cancellations you had were due to them. The reasons we are told are primarily "technical difficulties" and "refusal by the issuing bank". In such cases, we advise you to try another method available to you, as our colleagues from the support service have already mentioned.
We would like to emphasize once again that it is not us who are canceling transactions, but a third-party financial service provider that is having some difficulty redirecting the payment to your bank.
We see that you are probably using the same card for withdrawals. If possible, you can use e-wallets for withdrawals or any other methods, we do not prohibit it. If the method is available at your cashbox, you can use it. The only thing we insist on is that all accounts must be yours, and you must be the owner of these accounts.
At the moment, you have two IN Process withdrawals that are being processed by a third-party service (this service should process payments within 5 business days), and 13 that are still being processed by our system. The total amount of these 13 transactions is 64600 SEK, which means that the transactions should be processed within a total period of 14 business days, according to our rules. During this period, one or more transactions may be moved to IN Process status at any time, as you may have noticed.
We apologize for the inconvenience and strongly recommend that you use a completely different withdrawal method if possible.
We hope that your transactions will be completed as soon as possible.
Automatski prevedeno:
