Dragi Mr Bet Casino timu,
Hvala vam na informacijama i dokazima.
Draga l1lje,
Dobio sam dokaze koji podržavaju odluku kazina. Nažalost, nakon što smo prikupili sve potrebne informacije, odbacujemo ovu žalbu kao neopravdanu zbog kršenja uslova i odredbi kazina i uslova bonusa – više naloga povezanih sa IP adresama, ID-ovima uređaja i istim putem veoma sličnog obrasca igre. Svi nalozi su iskoristili bonuse, a igrale su se i slične igre, što se ne može smatrati samo slučajnošću i sugeriše da je vaš nalog bio deo potencijalne grupe za zloupotrebu bonusa. Kazina imaju veoma strogu politiku u vezi sa slučajevima višestrukih naloga koji su korišćeni na ovaj način, a kazino je postupio u skladu sa svojim uslovima i odredbama kako je vama saopšteno. Štaviše, obavešten sam da ste već uložili žalbu Curacao eGaming-u (CEG), koji je presudio u korist kazina, sa odlukom sa kojom se slažem.
Žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Srdačan pozdrav,
Michal
Casino Guru
Dear Mr Bet Casino Team,
Thank you for the information and evidence provided.
Dear l1lje,
I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts linked with IPs, device IDs, and the same over very similar game pattern. All of the accounts took advantage of the bonuses, and similar games were played, which can’t be considered as just a coincidence and suggests your account was part of a potential bonus abuse group. Casinos have a very strict policy regarding multiple account cases that have been used in this way, and the casino has acted according to its terms and conditions as was communicated to you. Furthermore, I have been informed that you have already lodged a complaint with Curaçao eGaming (CEG), which has ruled in favor of the casino, a decision with which I concur.
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Michal
Casino Guru
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