Zdravo Stefane,
Zdravo Frostbite845,
Iskreno se izvinjavamo za sve neprijatnosti izazvane previdom ove žalbe. Posvećeni smo brzom rešavanju ovog problema i obezbeđivanju neophodne dokumentacije koja potkrepljuje naše tvrdnje.
Nakon konsultacija sa našim bankarskim odeljenjem, obavešteni smo da su dokumenti za verifikaciju računa igrača odbijeni zbog sumnje na falsifikovanje. U skladu sa našim uslovima i odredbama, u obavezi smo da odbijemo zahteve za isplatu i poništimo sve povezane dobitke ako se otkrije lažna dokumentacija. Imajte na umu da bezbednost podataka naših klijenata shvatamo veoma ozbiljno i da su ove mere na snazi da zaštitimo i igrače i našu platformu. Molimo pogledajte termin koji je naveden u nastavku:
https://pacificspins.com/terms-and-conditions
5.1. e. Pacific Spins zadržava pravo da zahteva kopije vašeg identiteta, adrese, kopije kreditnih kartica, odobrenu potpisanu istoriju kupovine i/ili drugu odgovarajuću dokumentaciju prilikom podizanja kredita, kako bi obezbedio brzu isplatu, sprečio prevaru i zaštitio sve finansijske transakcije . Ako ne dostavite traženu dokumentaciju u roku od 4 nedelje ili dostavite lažnu dokumentaciju, zadržavamo pravo da otkažemo isplatu i/ili zatvorimo ili zaključamo Vaš korisnički nalog . Možemo naknadno tražiti ove kopije nasumično kako bismo osigurali sigurnost vašeg naloga.
Stefane, poslali smo e-mail na vašu registrovanu adresu sa spornim dokumentima koji podržavaju naše nalaze. Pregledajte ove dokumente što je pre moguće.
Ukoliko imate dodatnih pitanja ili zahtevate dodatno pojašnjenje, slobodno nas kontaktirajte.
Srdačan pozdrav,
Džejms
PacificSpins kazino
Hi Stefan,
Hi Frostbyte845,
We sincerely apologize for any inconvenience caused by the oversight of this complaint. We are committed to resolving this issue promptly and providing the necessary documentation to support our claims.
After consulting with our banking department, we were informed that the player's account verification documents have been rejected due to suspicion of forgery. According to our terms and conditions, we are obligated to reject payout requests and void any associated winnings if fraudulent documentation is detected. Please note that we take the security of our customers' information very seriously, and these measures are in place to protect both the players and our platform. Please refer to the term stated below:
https://pacificspins.com/terms-and-conditions
5.1. e. Pacific Spins reserves the right to request copies of your identity, address, credit card copies, an approved signed purchase history, and/or other appropriate documentation when making credit withdrawals, in order to ensure fast payout, prevent fraud, and safeguard all financial transactions. If you fail to provide the requested documentation within 4 weeks or submit fraudulent documentation, we reserve the right to cancel the payout and/or close or lock your User Account. We may subsequently ask for these copies at random to ensure the security of your account.
Stefan, we have sent an email to your registered address containing the disputed documents that support our findings. Please review these documents at your earliest convenience.
Should you have any further questions or require additional clarification, please do not hesitate to contact us.
Kind Regards,
James
PacificSpins Casino
Automatski prevedeno:
