Ponovo smo otvorili ovu žalbu na zahtev igrača. Želeli bismo da ovom slučaju damo još jednu šansu da se reši i pomognemo obema uključenim stranama da donesu zadovoljavajući zaključak.
Dodatni komentari igrača:
Mislim da ste pomešali dve ili više pritužbi. Ovu žalbu zbog nemogućnosti da se prijavim na svoj nalog nisam podneo tek ove nedelje. Imam cca. 350,00 na mom nalogu i ne mogu da se prijavim. Prvo su rekli da mi je lozinka pogrešna pa sam je dvaput promenio i i dalje ne radi. Kada pokušam, ne kaže da sam ograničen zbog mnogih pokušaja. Stiglo mi je povlačenje od 312,00 i dobio sam ga danas, ali moram da uđem na veb lokaciju da igram ili vratim svoj balans od 350,00. Nadam se da možete pomoći. Don
We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.
Additional comments from the player:
I think you have two or more complaints mixed up. I didn't summitt this complaint about not being able to log onto my account until this week. I have aprox. 350.00 in my account and I can't log on At first they said my password was wrong so I changed it twice and it still wouldn't work. Non when I try it says I am restricted because of to many attempts. I had a withdrawal of 312.00 coming and got it today but I need to get onto the web site to play or retrieve my 350.00 balance. Hope you can help. Don
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