Razočarani smo korisničkom uslugom GalacticVins Casino-a i pravednošću igara
Nedavno sam imao frustrirajuće iskustvo sa GalacticVins kazinom koje me je duboko razočaralo. Tokom mojih 10 besplatnih okretaja (koje su mi dali iz kazina) u igri "Izgubljeni misteriozni sanduci", pogodio sam 4 bonus simbola na poslednjem okretu, što je trebalo da mi dodeli dodatne besplatne okrete. Međutim, čim sam pogodio bonus, pojavila se poruka u kojoj je pisalo da su moji besplatni krugovi gotovi, a da nikada nisam dobio besplatne okrete (od udaranja 4 bonus simbola) koje sam trebao dobiti.
Kada sam se obratio korisničkoj službi, predstavniku, koji je bio ljubazan, ali beskorisan. U početku je tvrdio da na mom računu nema nedovršenih rundi ili nepotraženih dobitaka, što je izgledalo kao odbacivanje mog problema. Kada sam pitao da li može da vidi moj poslednji spin, zatražio je snimak ekrana. Nažalost, nisam ga snimio, jer nemam tendenciju da pravim snimke ekrana svaki put kada dobijem bonus, nisam očekivao da će me sistem izneveriti.
Korisnička služba je tada bila u suprotnosti sa samim sobom rekavši da može da vidi moju istoriju igara, ali nije pronašla zapis o bonusu za koji sam tvrdio da sam pogodio. Ova nedoslednost je bila frustrirajuća, posebno kada je rekao da je moj poslednji obrt, koji je trebalo da pokrene bonus okretanje, pokazao samo manji dobitak od 1,02 CAD. Uprkos mojim ponovljenim objašnjenjima, on je insistirao na tome da su svi dobici ispravno dodati, ne baveći se suštinskim problemom da nikada nisam dobio svoje bonus spinove.
Nedostatak transparentnosti i odbojna priroda odgovora doveli su do toga da se osećam kao da moja zabrinutost nije shvaćena ozbiljno. Neprihvatljivo je da se kazino oslanja na igrače da snime snimke svoje igre kako bi dokazali probleme kada bi trebalo da imaju detaljne evidencije i zapise o svakom okretanju.
Očekivao sam bolje od GalacticVins kazina, kako u pogledu pravičnosti igara tako i u pogledu korisničke podrške. Ovo iskustvo me je svakako navelo da sumnjam u integritet njihovog rada. Nadam se da će drugi biti oprezni i možda razmotriti druge kazina sa boljim rezultatima u pogledu transparentnosti i brige o korisnicima
Disappointed with GalacticWins Casino Customer Service and Game Fairness
I recently had a frustrating experience with GalacticWins Casino that has left me deeply disappointed. During my 10 free spins(given to me from the casino) on the game "Lost Mystery Chests," I hit 4 bonus symbols on the final spin, which should have awarded me additional free spins. However, as soon as I hit the bonus, a message popped up saying my free rounds were over, and I never received the free spins(fom hitting 4 bonus symbols) I was supposed to get.
When I reached out to customer service, the representative, who was polite but unhelpful. He initially claimed there were no unfinished rounds or unclaimed winnings on my account, which seemed dismissive of my issue. When I asked if he could view my last spin, he requested a screenshot. Unfortunately, I hadn’t taken one, because I dont tend to take screenshots everytime I hit a bonus, I was not expecting the system to fail me.
Customer service then contradicted himself by saying he could see my gaming history but found no record of the bonus I claimed to have hit. This inconsistency was frustrating, especially when he stated that my last spin, which should have triggered the bonus spins, only showed a minor win of CAD 1.02. Despite my repeated explanations, he insisted that all winnings had been added correctly, without addressing the core issue that I never received my bonus spins.
The lack of transparency and the dismissive nature of the response left me feeling like my concerns were not taken seriously. It's unacceptable for a casino to rely on players to take screenshots of their gameplay to prove issues when they should have detailed logs and records of every spin.
I expected better from GalacticWins Casino, both in terms of game fairness and customer service. This experience has certainly made me question the integrity of their operations. I hope others take caution and perhaps consider other casinos with better track records for transparency and customer care