Položio sam 600.- u ratama od 8-9 puta, uvek izgubio sve, onda mi je pisalo da ću dobiti kešback 25% od ukupnog depozita u četvrtak, dobio sam 25.- i tražio, kaže, automatski. Nisu rekli da će doći na rate ili tako nešto. Bilo je besplatnih okretaja jednom nakon 7 pitanja od 300.- tako da sam igrao dovoljno dugo da bih mogao da kažem. NE DIRATI!!!!!!!!!!!
I deposited 600.- in installments of 8-9 times, always lost everything, then it said I would get cashback 25% of the total deposit on Thursday, I received 25.- and asked for it, it said, is automatic. They didn't say it would come in installments or anything. There were free spins once after 7 questions from 300.- so I played long enough to be able to say. HANDS OFF!!!!!!!!!!!
Ich habe 600.- in Raten von 8-9 mal eingezahlt, alles immer verloren, dann hieß es ich bekäme am Donnerstag Cashback 25% von der geasmaten Einzahlung, erhalten habe ich 25.- und fragte nach es hies, ist automatisch. Sie sagten aber auch nicht es käme in Raten oder so. Freespins gab es einmal nach 7 mal Fragen ab 300.- also ich habe lang genug gespielt um sagen zu können. FINGER WEG!!!!!!!!!!!
zdravo sesea,
Hvala vam što ste podelili svoje povratne informacije sa nama. Cenimo vašu perspektivu i želeli bismo da se pozabavimo tačkama koje ste izneli.
Što se tiče povrata gotovine od 25%, izvinjavamo se zbog nesporazuma do kojih je moglo doći. Naš promotivni materijal jasno kaže „do 25% povrata novca", što ukazuje da procenat može varirati i da nije garantovano da će u svakom slučaju iznositi 25%.
U RoiSpins-u verujemo u progresivno uvažavanje lojalnosti naših novih kupaca. Zbog toga smo osmislili sistem u kome procenti povrata novca postepeno rastu kako i dalje budete cenjeni kupac. Nastojimo da vaše iskustvo učinimo korisnijim svakim korakom vašeg putovanja i sa zadovoljstvom vas obaveštavamo da će vam uskoro stići još povrata novca.
Štaviše, oduševljeni smo što ste uživali u ručno dodeljenih 150 okretaja bez opklada kao poklon za lojalnost i što ste iskoristili „Bonus za ponovno učitavanje obrta". Nadamo se da ste uživali u korišćenju ovih nagrada i da ste imali nezaboravno iskustvo igranja.
Iskreno se izvinjavamo zbog eventualnih neprijatnosti i nadamo se da ćete razmisliti i dati RoiSpins-u još jednu šansu.
Radujem se tvom povratku,
RoiSpins Team
Hello sesea,
Thank you for sharing your feedback with us. We appreciate your perspective and would like to address the points you have raised.
Regarding the 25% cashback, we apologize for any misunderstanding that may have occurred. Our promotional material clearly states "up to 25% cashback," indicating that the percentage may vary and is not guaranteed to be 25% in every instance.
At RoySpins, we believe in progressively appreciating our new customers' loyalty. That's why we have designed a system where cashback percentages gradually increase as you continue to be a valued customer. We strive to make your experience more rewarding with each step of your journey and are pleased to inform you that more cashback will come your way soon.
Furthermore, we are delighted you enjoyed manually credited 150 wager-free spins as a loyalty gift and took advantage of the "Reload Turnover Bonus." We hope you enjoyed using these rewards and had a memorable gaming experience.
We sincerely apologize for any inconvenience caused, and we hope that you will reconsider and give RoySpins another chance.
Looking forward to your return,
RoySpins Team
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