Dragi timu kativood123 i Casino Guru,
Hvala vam što ste nam skrenuli pažnju na ovu stvar. Razumemo frustraciju izazvanu kašnjenjem u prijemu povlačenja i želimo da se temeljno pozabavimo situacijom.
Kašnjenja u obradi povlačenja igrača nastala su zbog dodatnih provera kako bi se osiguralo uspešan završetak transakcije. Prvobitno je izvršeno poništenje zbog greške provajdera plaćanja, a igrač je ponovo podneo zahtev za povlačenje. Nakon ovih provera, povlačenje je uspešno obrađeno sa naše strane, a sredstva su poslata igraču.
Nakon istrage, provajder plaćanja je potvrdio da je transakcija uspešno završena. Stjecatelj je dobio potvrdu od izdavaoca, koja ukazuje da nema problema sa uspjehom transakcije. PDF dokument za potvrdu je dostavljen igraču 1. juna 2024. Preporučuje se da igrač kontaktira svoju banku sa ovim dokumentom kako bi pronašao sredstva. Ako postoje dodatni problemi ili pitanja, naš tim za podršku ostaje na raspolaganju da pruži pomoć i pojašnjenje.
Naša posvećenost obezbeđivanju bezbednog i transparentnog procesa ostaje jaka i nadamo se da će ove informacije pomoći u rešavanju problema. Slobodno se obratite ako vam bude potrebna dodatna pomoć.
Srdačan pozdrav,
7Bit Casino tim
Dear katywood123 and Casino Guru Team,
Thank you for bringing this matter to our attention. We understand the frustration caused by the delay in receiving the withdrawal and would like to address the situation thoroughly.
The delays in processing the player's withdrawal were due to additional checks to ensure the successful completion of the transaction. Initially, a reversal was conducted due to an error on the part of the payment provider, and the player resubmitted the withdrawal request. Subsequent to these checks, the withdrawal was processed successfully on our end, and the funds were sent to the player.
Upon investigation, the payment provider confirmed that the transaction was completed successfully. The acquirer received a confirmation from the issuer, indicating no issues with the transaction's success. A PDF confirmation document has been provided to the player on June 1, 2024. It is recommended that the player contacts their bank with this document to trace the funds. If there are any further issues or questions, our support team remains available to provide assistance and clarification.
Our commitment to ensuring a secure and transparent process remains strong, and we hope this information helps in resolving the issue. Please feel free to reach out if any further assistance is required.
Best regards,
7Bit Casino team
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