U kazinu sam se registrovao 16.06.24., sledeće depozite sam napravio 14.07. ukupno 500 eur.
100 – Kreditna kartica
150 – Kreditna kartica
150 – Kreditna kartica
100 – Skrill
Nisam dobio nikakav bonus i stanje mi je bilo 696,5 eur. Zatražio sam povlačenje i kazino mi je tražio sledeća dokumenta
-ID
-Skrill ekrani za štampanje i detalji transakcije
- Slika kreditne kartice
-Stanje na kreditnoj kartici
-Selfi sa ličnom kartom i kreditnom karticom u ruci.
Nakon toga su tražili dodatni izvod kreditne kartice, koji bi trebalo da sadrži depozite na kartici. Odgovorio sam da je ovo samo kreditna kartica, a ne bankovni račun, i prosledio sam im e-poštu od dobavljača kreditne kartice da su ove informacije nedostupne. Posle toga, još uvek čekam njihov odgovor, ali ništa se nije promenilo.
Molim vas, potrebna mi je vaša pomoć po tom pitanju...
I have registered to the casino on 16/06/24, I made the following deposits on 14/07 total 500 eur.
100 – Credits card
150 – Credit Card
150 – Credit Card
100 – Skrill
I have not received any bonus and my balance resulted to 696.5 eur. I requested a withdrawal and the casino requested me the following documents
-ID
-Skrill print screens and transaction details
-Credit card photo
-Credit card Statement
-Selfie with ID and Credit card in my hand.
Subsequently, they asked for an additional credit card statement, which should contain the deposits made on the card. I replied that this was only a credit card and not a bank account, and I forwarded them an email from my credit card provider that this information was unavailable. Following that, I'm still waiting for a response from them, but nothing has changed.
Please i need your help on that issue...
Automatski prevedeno: