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Veronika Fritz

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Odgovor na prigovor od Veronika Fritz

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We’ve reopened this complaint on the basis of an email received by the player... pre 1 godinu
Thank you very much, Sycknick86, for providing all the necessary information.... pre 1 godinu
Thank you very much, NonGamstopGuru, for providing all the necessary informat... pre 1 godinu
Unfortunately, the player has not responded to our messages and questions. Co... pre 1 godinu
Dear figges1958,I'm glad to hear that your issue has been resolved successful... pre 1 godinu
We’ve reopened this complaint due to the email received from the player. TheS... pre 1 godinu
Dear mothiram,I'm glad to hear that your issue has been resolved successfully... pre 1 godinu
Unfortunately, we do not have the authority to cancel your self-exclusion. Yo... pre 1 godinu
Dear Barbarao3,I'm glad to hear that your issue has been resolved successfull... pre 1 godinu
Dear don4yk,I'm glad to hear that your issue has been resolved successfully. ... pre 1 godinu
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