Hej Nick. Žao mi je što nisam odgovorio, očigledno ih do sada nisam video. Ok, kazino je Diamond Spin Casino. Pošto sam vam prvi put poslao poruku, takođe sam našao žalbu od kazina pod nazivom spins casino sa istom tačnom situacijom.
Kao idiot, nastavio sam i platio 300 dolara samo da bi se "pretvarali" da se šalje novac koji nisu uspeli da pošalju. Onda su rekli: „Oh, znam u čemu je problem, morate platiti 300 dolara više za porez.
Kada sam im rekao da ga skinu sa 9000 dolara (osvojio sam više), rekli su nešto o pitanjima privatnosti??
Sledećeg dana je bio prvi dan u mesecu, rekli su da sam izgubio sve dobitke jer se mesec završio.
Dakle - ostao sam bez 358 dolara (što bi trebalo da bude samo 58 dolara), ali 300 dolara sam se osećao kao da je to mnogo novca da se jednostavno pusti. Međutim, ostaje činjenica da oni prevare ljude od novca bez namere da ih isplate.
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem. Možete li, molim vas, proslediti link kazina jer nisam mogao da ga lociram. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
- Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno?
Imali su veoma lak proces, ali da, verifikovan sam.
2. Da li bi ovo bio vaš prvi zahtev za povlačenje novca iz kazina?
Da. Omogućuju vam maksimalnu cenu od 6K dolara, a onda vas nateraju da unovčite. Onda se možete vratiti na 6K. I tako dalje.
Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Poslednji put sam razgovarao 1. septembra – kada su mi rekli da sam izgubio sav novac.
Hvala vam na pomoći. Christa
Hey Nick. I’m sorry I haven’t responded, apparently I never saw them until now. Ok, the casino is Diamond Spin Casino. Since I first sent you the message, I also found a complaint from a casino named spins casino with the same exact situation.
Like an idiot, I went ahead and paid the $300 only for them to "pretend" the money was being sent that failed to send. Then they said, "oh, I know what the problem is, you have to pay $300 more for taxes.
When I told them to take it out of the $9000 (I won more), they said something about privacy issues??
The next day it was the first day of the month, they said I forfeited all winnings because the month ended.
So - I am out $358 (which should only be $58 ), but the $300 I guess I felt like it was a lot of money to just let go. However, the fact remains is they are scamming people out of money with no intention of paying out.
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Can you please forward a link of the casino as I could not locate it. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
They had a very lax process, but yes I was verified.
2.Would be this your first ever withdrawal request from the casino?
Yes. They let you max out at $6K and then they make you cash out. Then you can go back to 6K. And so on.
When was the last time you spoke to the casino and what was it about?
The last time I spoke was the 1st of September- when they told me I forfeited all of the money.
Thank you for your help. Christa
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