This casino is a fucking scam.
After deposited and withdrew several times, Mystake refuses my withdrawal and blocks my withdrawal function.
I asked in live chat about this issue, and they said they will reply by email in few days. But I haven't receive any email for more than half year.
Hi, I can see you already submitted the complaint here. The casino earned a very good rating for us so I hope they'll cooperate and that we'll be able to help. Anyway, the casino doesn't seem to be a scam. The negative feedback on them is pretty rare.
Danas 28.11.2022. napravio sam depozit u mistake kazinu i novac mi nije isporučen i poslao sam poruku podršci i oni mi ne daju nikakav odgovor
Hello,
in the meantime, you should try to contact the payment provider you used to make the deposit. It's truly inconvenient that you did not get any reply from the casino, did you try the email and the chat contact as well, please?
Let me know what you learned from the payment provider.
Zdravo, moje ime je Mauro. Pokušavam da podignem novac na Mistake-u, ali odbijaju bilo koju vrstu kreditne kartice. Uradio sam sve što su mi rekli, ali ništa. Juče ujutru sam primio e-poštu u kojoj se kaže da je moj dokument uspešno verifikovan, a zatim mi je poslao još jednu e-poštu da me obavesti o suprotnom. Da li biste mogli da mi pomognete?
Hello,
can imagine that this must sound quite confusing without a proper explanation given by the casino.
Has the second email explained what is wrong with the documents?
Try to reason with the casino first please, even if you submit the complaint, we allow 14 full days for verifying the account (learn how the process works) and fulfilling the withdrawal. To me, it seems that some time is still left, but would be good if you update us regularly.
Video sam da postoji otvorena žalba francuskog igrača i druge zatvorene žalbe francuskih igrača. Kako se Francuzi pridružiti ako kazino to zabranjuje svojim uslovima? I pre svega kako kazino može da primi igrače iz zemalja gde je kockanje zabranjeno kao u Francuskoj!!!?
Da li kazina mogu da krše međunarodne zakone i sopstvene uslove i uslove dok igrači ne mogu??
Bio bih zahvalan na odgovoru iz kazina kao i od vas.
Hello carsix79,
took you two months to get back to us with more questions 🙂?
I guess you should check the complaints, to find asnwers about how the casino enforces restricted countries. This is a question we usually start with when the complaint is about that subject.
"Can casinos break international laws and their own T&Cs while players can't??"
That is an awesome question for the regulator, I guess.
I truly doubt that the casino will respond to you here, check the whole thread - it has never happened before, sadly.
Smatram da je vaš odgovor pomalo zbunjujući. Pokušavam da ponovo postavim pitanje: ako kazino u svojim uslovima i odredbama napiše da ne prihvata igrače iz Francuske i umesto toga tiho dozvoli njihovu registraciju, da li smatrate da je to legalno?
What is so confusing?
We are not lawyers, you see? Want an official statement, then you should ask the official authority instead. I believe that we already had such a conversation in the past.
The point is that it strongly depends on how the casino enforces the restriction and whether the player gets the winnings. If the casino can't enforce the player from the restricted country to deposit and play, they also have to pay potential winnings. That's fair and that is what matters t us.
I found a complaint where a player from France was paid in the end it seems, though according to our information, France is excluded.
I'll ask the data team to check it out. Thank you for noticing. 🙂
Ne morate da budete pravnik da biste razumeli da ova kazina krše međunarodne zakone pojedinih država i njihove sopstvene ugovore o igrama na sreću.
U ovim slučajevima regulator treba da interveniše i umesto toga nastavi da radi neometano.
Bez zaštite za igrače i apsolutni i trajni imunitet na kazina.
I didn't say I don't understand 🙂
I'm sure that you understand that as an independent party, we can't make any statements about what is against any law - that's what I explained to you in the past as well. Sadly, if the regulator does not know about the problem or prefers to reject players' complaints about this topic, there is hardly a way.
I'm wondering now, have you ever tried to sue any casino? I often hear that players are going to do that, but further feedback and a result are both quite rare.
Da, žalba je sada na čekanju kod regulatora. Nadam se da drugi igrači pokreću problem na Curacao e-gaming 🇨🇼
Ovaj kazino da bi ostvario profit gazi sve propise pojedinačnih zemalja o kockanju, teritorijalna ograničenja koja su postavili provajderi igara i konačno prihvata registraciju igrača iz Francuske i Holandije uprkos činjenici da je to zabranjeno njihovim Uslovima i odredbama.
Da sam na vašem mestu, ocenio bih ovaj kazino sa 10/10.
We rate casinos based on fairness and unfairness, as you I'm sure you know.
Still, I'm glad that you are so fond of contacting authorities and finding such interesting info.
Share whether the regulator answered you, please.
I won't comment on what should we do for obvious reasons 😉.
Anyway, you do not have to place such print screens here, lots of players don't understand the English language, instead, you can put here a link to the complaint, so it can be auto-translated to every supported language on our website.
Territory Access and Aliases
Introductory
In this section, the rules and regulations regarding access to the Websites are discussed.
Territory Access
The Operator is not allowed to offer B2C Services to any person that is residing in a Territory if this has been prohibited by any agreement with Third Parties, such as, however not limited to Payment Processors and Game Providers. It is the sole responsibility of the Operator to be aware of any limitations deriving from the said prohibitions to its B2C Services.
The Operator is obliged to arrange that persons residing in these prohibited Territories, shall not be able to view or access the Website. As a replacement, the Operator shall arrange for the display of a notification in such cases, explaining why the said person is not allowed to see the said Content.
The Operator shall at all times observe national as well as international rules and regulations that allow or prohibit display of Content, for which the Operator is solely responsible.
The Operator is required to Report, as an Incident, any notification of any Regulator stating that the Operator has allowed persons in a prohibited Territory to view or access the Website within one Business Day after the said notification has been received. Failure to do so or timely do so shall result in a Material Breach of the IP-Agreement. The Operator is obliged to respond to the Regulator that issued the notification, within the demanded timeframe.
Source : CEG website (Mystake casino licensee)
Hello,
any reply from the regulator itself, please?
Ne još. Otvaranje žalbe je CEG prihvatio pre nedelju dana i razvija se putem e-pošte između mene, CEG-a i Mistake-a.
Međutim, čitajući njihovu regulativu jasno je da odgovornost za bilo kakve registracije iz zabranjenih zemalja ili sa zakonima koji to ne dozvoljavaju pada na sam kazino.
And the authority s the only one who can make an official statement about its own regulations.
Will wait then, thank you.
Deponovao sam u BTC nakon 3 sata sredstva nisu stigla.
Pisao sam na čet i rekli su mi da pošaljem sliku transakcije, datum i koliko je to iznosilo.
Zatim su mi rekli da će njihov tim raditi na tome da ovo popravi i poslaće mi imejl.
Nije stigla e-pošta
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