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Good evening, I have been a player at the ggbet casino for approximately two years now. I have not had any problems with the bonuses and withdrawals, and I have gambled a significant amount of money. My issue is that I recently won 50000€, and after having made two withdrawals of 1000€ each, I haven't been allowed to make any further withdrawals for the past 4 days. I have been informed that they are conducting a general review of my account and they don't know how long this will take. I have read quite a few negative remarks as well as good ones. I would sincerely appreciate it if someone could help me with this issue.

Καλησπέρα , είμαι παίκτης στο καζίνο ggbet εδώ και δυο χρόνια περίπου , δεν είχα κανένα πρόβλημα με τα μπόνους και τις αναλήψεις και έχω παίξει πολλά χρήματα , το θέμα μου είναι τώρα που κέρδισα 50000€ , έκανα δυο αναλήψεις των 1000€ και έχει 4 μέρες που δεν με αφήνουν να κάνω άλλη ανάληψη , μου λένε ότι κάνουν γενικό έλεγχο στον λογαριασμό μου και ότι δεν ξέρουν ποσό θα διαρκέσει , έχω διαβάσει αρκετά κακά σχόλια αλλά και καλά , παρακαλώ οποίος μπορεί να με βοηθήσει θα το εκτιμούσα πολύ .

Dear Nikosmm,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without the help of casino bonuses? 
• Could you please share the correspondence between you and the casino regarding the issue? Send any chat transcript, screenshot or email relevant to the case to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Mr. Tomas, I won the money on Cygnus 2 slot with max win 50000x on €1, I didn't use any bonus.

Γεια σας κύριε Tomas, τα χρήματα τα κέρδισα στο φρουτάκι Cygnus 2 με μέγιστη νίκη 50000x στο 1€, δεν χρησιμοποίησα κανένα μπόνους .

Have the checks on your account have been concluded?

Were you asked to submit any additional documents?

Please let me know if there has been any other communication with the casino since your last email.

Good evening, the account check was completed after about 8 days, I was not asked for additional documents because they were all identifiable, since then there have been 4 withdrawals of €600, one every 24 hours, while I was told that I can make unlimited small withdrawals per day , in the last 2 days they no longer let me withdraw 600€ and they dropped me to 300€ per 24 hours, I have spoken with them via live chat and everyone tells me that I am supposed to be able to make multiple withdrawals of 300€, for example 5 transactions of €300 a day, something they don't respect, at the moment if I make 5 consecutive withdrawals of €300 they will accept one for each day that passes, meaning I will get the money I ask for in 5 days.

Καλησπέρα σας, ο έλεγχος του λογαριασμού ολοκληρώθηκε μετά από περίπου 8 μέρες ,δεν μου ζητήθηκαν πρόσθετα έγγραφα διότι ήταν όλα ταυτοποιημενα ,από τότε έχουν γίνει 4 αναλήψεις των 600€ , Μια κάθε 24ωρες ενώ μου είχαν πει ότι μπορώ να κάνω απεριόριστες μικρό αναλήψεις ανά ημερα,τις τελευταίες 2 ημέρες δεν με αφήνουν πλέον να κάνω ανάληψη 600€ και με έριξαν στα 300€ ανά 24ωρες , έχω μιλήσει μαζί τους μέσω live chat και όλοι μου λένε ότι υποτίθεται μπορω πλεων να κάνω πολλαπλές αναλήψεις των 300€ ,πχ 5 συναλλαγές των 300€ την μέρα κάτι το οποίο δεν το τηρούν , αυτή την στιγμή αν κάνω 5 σερί αναλήψεις των 300€ θα δέχονται μια για κάθε μέρα που περνάει δηλαδή τα χρήματα που θα ζητήσω θα τα πάρω σε 5 μέρες.

Thank you very much, Nikosmm, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Nikosmm,

My name is Stefan, and I will be taking care of your complaint from now on. I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a GGBet Casino representative to join this conversation and participate in resolving this complaint.

Dear GGBet Casino,

Could you state why the player's withdrawals are lowered to 300€ per transaction?

Thank you in advance for providing the information.

Hello mr stephan

also note that, as of today 12/15/23 they told me that each withdrawal will take 5 days to complete, at this moment I have made about 10 withdrawals of €300 and now I am waiting to see because they told me that I can make unlimited withdrawals

Hello mr stephan

επισης να σημειωθει οτι , απο σημερα 15/12/23 μου ειπαν οτι η καθε αναληψη θα χρειαζεται 5 μερες για να ολοκληρωθει, αυτην την στιγμη εχω κανει περιπου 10 αναληψεις των 300€ και τώρα περιμενω να δω γιαττι μου ειπαν ότι μπορω να κανω απεριοριστες αναλήψεις

Hello Nikosmm,

Thank you for your response and the information provided.

Are you able to request multiple withdrawals per day?

I am looking forward to your response.

hello again , yes i can request multiple withdrawals but they are not approved , they approve one per day.

γεια σας και πάλι , ναι μπορώ να ζητησω πολλές αναλήψεις αλλά δεν εγκρίνονται , εγκρίνουν μια την ημέρα.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello!

Thank you for getting in touch. We have submitted a request to the finance department to clarify this information. Once we receive a response, we will share it with you.

There is no reason anymore, when you have money in your account and you can't withdraw, you will play it, that's how it happened! They have their way of making small withdrawals so that you can't withdraw big profits and play them, on the one hand it's my fault for being intemperate but on their part I wouldn't excuse them, Away from this casino, once it will cost you a large amount and they will take away your faith like it happened to me, anyway this lasted about 1.5 months and I was able to withdraw from €50000 with lies around €8000, that's all I had to say, thank you casinoguru for the help and I hope we don't see each other again.

Δεν υπάρχει λόγος πλέον ,όταν έχεις χρήματα στον λογαριασμό σου και δεν μπορείς να κανείς ανάληψη θα τα παίξεις , έτσι και έγινε! Έχουν τον τρόπο τους αυτοί να κανείς μικρές αναλήψεις ώστε να μην μπορείς να κανείς ανάληψη μεγάλα κέρδη και να τα τα παιζεις ,απ την μια φταίω εγώ που είμαι ασυγκράτητος αλλά και από μεριά τους δεν θα τους δικαιολογούσα ,Μακριά από αυτό το casino, μια φορά θα σας κάτσει ένα μεγάλο ποσό και θα σας βγάλουν την πίστη όπως έγινε με εμένα , τέλος πάντων αυτό διήρκησε περίπου 1,5 μήνα και μπόρεσα από τα 50000€ να κάνω αναλήψεις με τα ψέματα γύρω στα 8000€, αυτά είχα να σας πω , ευχαριστώ την casinoguru για την βοήθεια και ελπίζω να μην τα ξαναπούμε .

Dear Nikosmm,

Do I understand the situation correctly that you lost the remaining funds?

Thank you very much in advance for providing the information.

Good evening ,

Yes, I lost them

Καλησπέρα σας ,

Ναι, τα έχασα

Hello Nikosmm,

I am really sorry to hear that but due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.