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You can't open an account

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Dear Eduardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you provide more information about what’s going on? What exactly seems to be a problem when you try to open an account? Do you see any message/notification, or the website is blocked for your geolocation? I believe that we will be able to help you to resolve this problem. Looking forward to hearing from you.

Best regards,

Kristina

Dear Eduardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.