Dragi Kvleon,
Hvala vam što ste nam se obratili. Razumemo važnost rešavanja problema sa vašim kazino nalogom i cenimo vaše strpljenje dok smo pregledali vaš slučaj.
Nakon pažljivog razmatranja, moramo da vas obavestimo da će ova žalba sada biti zatvorena, jer se odnosi na pitanja GDPR-a, koja ne spadaju u naš delokrug pomoći. Naša stručnost je usredsređena na pomoć igračima u sporovima u vezi sa nepoštenim praksama, dok pitanja GDPR-a, kao što su pitanja privatnosti podataka, najbolje rešavaju odgovarajući organi za zaštitu podataka.
Pored toga, već smo pregledali sličnu vašu žalbu, koju je naš tim prethodno odbio ovde . Da bismo izbegli dupliranje i zabunu, nismo u mogućnosti da ponovo otvorimo niti da obradimo dodatne žalbe po istoj stvari.
Hvala vam na razumevanju i slobodno nam se obratite ako imate novih nedoumica u vezi sa poštenim tretmanom ili praksama kazina.
Želimo vam sve najbolje u pronalaženju rešenja.
Dear Kwleon,
Thank you for reaching out to us. We understand the importance of resolving issues with your casino account, and we appreciate your patience as we’ve reviewed your case.
After careful consideration, we must inform you that this complaint will now be closed, as it relates to GDPR matters, which fall outside our scope of assistance. Our expertise is focused on helping players with disputes related to unfair practices, while GDPR matters, such as data privacy issues, are best handled by the appropriate data protection authorities.
Additionally, we’ve already reviewed a similar complaint from you, which was previously rejected by our team here. To avoid duplication and confusion, we are unable to reopen or handle additional complaints on the same matter.
Thank you for understanding, and please feel free to reach out if you have any new concerns related to fair treatment or casino practices.
We wish you the very best in finding a resolution.
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