Dragi sean1121,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Proverio sam odeljak Odgovorno kockanje u Kviff kazinu i evo šta sam našao:
Održavanje kontrole nad svojim kockanjem
Održavanje kontrole znači da se kladite samo na ono što možete priuštiti i da sebi postavite razumna ograničenja. Sledeće funkcije su vam dostupne da biste postigli ovaj cilj:
Dnevni/nedeljni/mesečni limiti depozita – Možete postaviti ograničenja maksimalnog iznosa koji možete da uplatite na svoj kviff račun u periodu od 24 sata, 7 dana ili 30 dana. Kada ga prvi put podesite, ograničenje stupa na snagu odmah. Smanjenje ograničenja takođe stupa na snagu odmah, dok će povećanje biti potrebno 24 sata da postane efektivno.
Sve ove opcije se mogu aktivirati iz aplikacije u Moj nalog > Odgovorno kockanje ili kontaktiranjem našeg tima za korisničku podršku putem ćaskanja u aplikaciji ili putem e-pošte koristeći help@kwiff.com
Ako razmišljate o samoisključenju, možda ćete želeti da se registrujete kod GAMSTOP-a.
GAMSTOP je besplatna usluga koja vam omogućava da se samoisključite iz svih kompanija za kockanje na mreži licenciranih u Velikoj Britaniji. Da saznate više i da se prijavite za GAMSTOP posetite vvv.gamstop.co.uk .
Da li ste postavili ograničenja depozita na svom kazino nalogu?
Da li ste igrali sa depozitima koje ste dali u ovom kazinu?
Želeo bih da skrenem vašu pažnju na naš alat za pomoć pri samoisključenju https://casino.guru/global-self-ekclusion-initiative/assistance-tool Ovaj alat će vam olakšati blokiranje vaših kazino naloga u više objekata za kockanje istovremeno i nije povezan ni sa jednim određenim kazinom. Alat za pomoć pri samoisključenju je dizajniran da pomogne pojedincima koji se možda suočavaju sa izazovima u vezi sa svojim navikama kockanja tako što im pomaže da ograniče svoj pristup kockanju i smanje mogućnost dalje štete. Iznad svega, ako vam kockanje više ne donosi radost i postaje opterećenje, preporučljivo je potražiti stručnu pomoć. Toplo preporučujem da se obratite centrima u vašoj zemlji koji su specijalizovani za rešavanje problema kockanja. Neke od ovih centara možete pronaći na sledećem linku ( https://casino.guru/problem-gambling-help-centers#cnt_87=true )
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear sean1121,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Responsible Gambling section of Kwiff Casino and this is what I found:
Staying in control of your gambling
Staying in control means making sure that you only bet what you can afford and setting yourself sensible limits. The following features are available for you to reach this objective:
Daily/Weekly/Monthly Deposit Limits – You can set limits on the maximum amount you are able to deposit in your kwiff account over periods of 24h, 7 days or 30 days. When you set it up for the first time, the limit takes effect immediately. Reducing the limit also takes effect immediately while increasing it will take 24 hours to become effective.
All these options can be activated from the app in My Account > Responsible Gambling or by contacting our Customer Support Team via the in app chat or via email using help@kwiff.com
If you are considering self-exclusion, you may wish to register with GAMSTOP.
GAMSTOP is a free service that enables you to self- exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
Have you set any deposit limits in your casino account?
Have you played with the deposits you made into this casino?
I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm. Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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