pozdrav svima,
U vreme kada smo pregledali račun postojao je samo jedan zahtev za povlačenje u iznosu od 500 dolara, dodatna sredstva su ponovo deponovana na račun igrača zbog nedostatka odobrenog metoda isplate. Pregledali smo dostupne informacije, odobrili nalog za povlačenje bitkoina, a zatim smo dobili odobrenje od 500 dolara i plaćeno ubrzo nakon toga. Zatim je postojao proces otkazivanja igrača, igranja i zahteva za razna povlačenja koji se završavao sa dva nedavna zahteva za povlačenje za 250 i 300 dolara, respektivno, koji su još uvek u vremenskom okviru prema uslovima i odredbama kazina. Poslali smo zahteve našem odeljenju za odobrenja na prioritetni pregled i videćemo šta se može učiniti da se ovo pokrene u vaše ime Gingermissing.
Prateća dokumentacija je prosleđena casino.guru timu na pregled.
Najlepše želje,
Lucki Legends
Greetings all,
At the time we had reviewed the account there was only one withdrawal request for $500, the additional funds had been re-deposited into the player account due to lack of approved payout method. We reviewed the available information, had the account approved for Bitcoin withdrawal, then got the $500 approved and paid shortly thereafter. There was then a process of the player cancelling, playing, and requesting various withdrawals ending with two recent withdrawal requests for $250 and $300 respectively which are still within timeframe per the terms and conditions of the casino. We have sent the requests to our approvals department for priority review and will see what can be done to move this along on your behalf Gingermissing.
Supporting documentation has been forwarded to the casino.guru team for review.
Best wishes,
Lucky Legends
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