Depozit igrača nije stigao iz nepoznatog razloga. Nakon naše intervencije, uspeli smo da pomognemo igraču da vrati nedostajući depozit. Igrač je na kraju potvrdio da je dobio sredstva. Žalba igrača je uspešno rešena.
The player's deposit did not arrive for unknown reason. After our intervention, we were able to help the player to get their missing deposit back. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
Depozit igrača nije stigao iz nepoznatog razloga. Nakon naše intervencije, uspeli smo da pomognemo igraču da vrati nedostajući depozit. Igrač je na kraju potvrdio da je dobio sredstva. Žalba igrača je uspešno rešena.
Položio sam ETransfer $50 i još $90 i ovaj novac je otišao direktno na njihov račun.
Tako da sam čekao da dobijem kredit obično odmah dobiješ kredit, ali čekam 1 sat ništa, a onda sam čekao više i ništa pa sam pogledao svoju banku i rekao je da je poslato pa kontaktiram njihovu liniju podrške i vau oni ne znaju gde je otišao moj novac.
Traže poziv na broj koji sam dao i još uvek ne mogu da nađu moj novac. Onda su mi pisali da ću ga vratiti u roku od 5-7 dana! Hmmm prošlo je više od 5-7 dana novac je poslan 9. marta, sada je 21. mart, pa sam pitao da li mi možete dati datum kada ću ga dobiti!
Nisu mi ni odgovorili na pitanje, ali da kažu da žele moj bankovni izvod ???? Mm zašto? Ne pozajmljujem novac!! Šta se dešava ovde? Sad ovo postaje previše gde je moj novac???
Sa referentnim brojem bi trebalo da mogu da prate moj novac pa sam im dao izvod iz banke, ali sam zacrnio sve što nije povezano i otišao sam samo tamo gde je pisalo da su uzeli 50 i 90 dolara i nisam zacrnio novac Ja na svoj račun da vide da ga nisam vratio.
Onda su napisali da ne morate da skinete crnu izjavu.
Kontaktirao sam svoju banku rekavši im ovo i oni su rekli da to ne rade i zvuči kao da sam prevaren. I rekli su da su dobili novac DIREKTNO na svoj račun, što znači da mogu lako da me potraže po referentnom broju, imenu ili čak mejlu.
Tako da je zaista čudno da me pitaju za ovo; samo kada pozajmljujete novac morate to pokazati; ali NE pozajmljujem novac. Pa sam rekao ne, moja banka je rekla da to ne treba da radim i gde je moj novac. Onda su rekli da ne možemo ništa da uradimo da istražimo više.
Dakle, gde je moj novac, ovo nije u redu da uzmete novac od nekog vrednog radnika i tražite lične podatke kada je referentni broj sve što vam treba. Super čudno. PREVAREN SAM. Ali neću prestati da se borim za ono što je moje. Neću samo ovo pustiti. Ovo je takva glavobolja, ali ja ću se boriti za ono što je moje.
kao da su moje transakcije lične, neću nikome pokazati šta kupujem i to je moj posao, moja banka je rekla da je to prevara i ja sam izbezumljen jer nikad nisam bio prevaren.
može li mi neko reći šta da radim da im pošaljem ovo
I deposit ETransfer $50 and another $90 and this money went directly into their account.
So I waited to be credited usually u get credit right away but I wait for 1 hour nothing then I waited more and nothing so I looked on my bank and it said it was sent so I contact their support line and wow they don't know where my money went.
They ask for the reference number which I gave and they still can't find my money. Then they wrote to me that I will get it back within 5-7 days! Hmmm it's been more than 5-7 days the money was sent on the 9th of march it's now 21st of march so I asked could u give me a date when I will receive it!
They didnt even answer my question but to say they want my bank statement ???? Mm why? I am not borrowing money!! What is going on here? Now this is getting too much where is my money???
With the reference number they should be able to track my money so I provided them with my bank statement but I blacked out everything that is not related and I only left where it said they took $50 and $90 and I didn't black out money going I to my account so they can see that I did not get it back.
Then they wrote no u have to unblack the statement.
I contacted my bank telling them this and they said not to do that and it sounds like I got scammed. And they said they got the money DIRECT I to their account meaning they could easily look me up by reference number, name, or even email.
So it's really odd that they are asking me of this; only when you borrow money u must show this; but I AM NOT borrowing money. So I said no my bank said I should not do this and where is my money. Then they said there is nothing we can do to investigate more.
So where is my money this is not okay to take someone hard working money and ask for personal info when a reference number is all u need. Super odd. I GOT SCAMMED. But I will not stop fighting for what is mine. I will not just let this go. This is such a headache but I will be fighting for what is mine.
like my transaction are personal i will not show anyone what i buy and do thats my business my bank said its a scam and i am freaking out as i never been scammed before.
could someone tell me what to do i send them this
Dragi Annarm,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Želeo bih da vas upozorim, da ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedino što možete da uradite je da kontaktirate svog dobavljača plaćanja. Oni moraju da istraže, ali imajte na umu da je to dugotrajan proces koji traje otprilike mesec dana. U ovim slučajevima, kazino ima vezane ruke. U međuvremenu, toplo bih preporučio da ne deponujete više sredstava dok se problem ne reši.
Ako se novac izgubi tokom transakcije, biće potrebno neko vreme pre nego što bude pripisan na vaš kazino račun.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem. Hvala unapred na odgovoru.
Srdačan pozdrav,
Nick
Dear Annarm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Zdravo Annarm i Casino Guru tim,
Na našem kraju imamo dva depozita na čekanju:
Nedavni koji datira od 09. marta 2023. u 12:04 je pokrenut za 98 CAD, ali je igrač deponovao samo 50 CAD, pa je otkazan, a ovaj iznos je prikazan na listi transakcija igrača.
Plejer nije završio transakciju od 500 CAD na čekanju i takođe je neuspešna.
Hello Annarm and Casino Guru Team,
At our end, we have two pending deposits:
The recent one which dates back March 09, 2023 12:04 was initiated for 98 CAD, but the player deposited only 50 CAD, so it was cancelled, and this amount was displayed in the player's transactions list.
The pending transaction of 500 CAD was not completed by the player and is also unsuccessful.
Nikada nisam uplatio 500 dolara, tako sam zbunjen ??? I ne, dva depozita su prošla kroz ono o čemu pričate, ne mogu da otkažem etransfer kada je direktan tako zbunjen onim što kažete lol
O čemu pričaš ????
I never deposit $500 i am so confused ??? And no the two deposits have gone through what are u talking about i can not cancel a etransfer when its a direct so confused of what ur saying lol
What are u talking about ????
Takođe sam upravo pogledao svoje transakcije u N1 kazinu i pogledao svoj bankovni račun koji se odnosi na N1 depozit 9. marta i moja banka pokazuje 50, 90 i 200 dolara (ne znam odakle vam 500 dolara koje nikad nisam) ne žalim se na 200 dolara kako sam dobio kredit; vidim $50 na čekanju??? Što je tako smešno jer sam 50 dolara zaboravio da unesem kod u oblast za poruke, ali sam uneo kod u oblast za poruke za 90 dolara, tako da je toliko čudno da se 50 dolara prikazuje na čekanju? A gde je mojih 90$????
Also i just looked at my transactions on N1 casino and i looked at my bank account referring to N1 deposit on March 9 and my bank shows $50, $90 and $200 (dont know where u got the $500 i never did) not complaining about the $200 as i got credited; i see a $50 pending??? Which is so funny because the $50 i forgot to put in the code in the message area but i did put in the code in the message area for the $90 so its so odd that $50 shows pending? And where is my $90????
a takođe i onih 50 dolara na čekanju nije bilo pre nekoliko dana; i zašto je još uvek na čekanju? Sada smo 28. mart koji je bio 9. mart, kao da je ovo baš mračno
and also that $50 pending wasn't there a few days ago; and why is it still pending? We are now March 28 that was on March 9 like this is real shady
Jedinih 500 dolara koje sam uradio bilo je 25. februara lol, ali NE GOVORIM o tome zašto stalno spominješ? I tih 500 dolara je prošlo i meni su pripisane informacije OPET, obraćam se gde je moj novac od 9. MARTA 50 i 90 dolara da ne skrenem sa puta. Pa sam ponovo pogledao svoje transakcije i SADA je to 50 dolara, recimo odbijeno, i proverio sam pre nekoliko dana i pisalo je na čekanju, tako da je sada odbijeno šta to znači? I takođe gde je mojih 90 dolara kao OMG, ovo je ludo
The only $500 i had done was on feb 25 lol but i am NOT TALKING about that why u keep bringing up? And that $500 went through and i was credited for ur information AGAIN i am addressing to where is my money from MARCH 9 $50 and $90 lets not get off track. So again i looked at my transactions and NOW thats $50 say’s rejected and i checked a few days ago and it said pending so now that has been rejected what does that mean? And also where is my $90 like OMG this is insane
Trošim mnogo novca, imam posao od milion dolara, pogledaj na svoj račun, trošim mnogo, ali kada mi neko uzme, nikada više nećeš videti ni peni od mene, napravio si najgoru grešku ikada. Video sam toliko recenzija o ISTOM problemu koji imam.
Ovo je očigledno prevara kada govorite o drugom depozitu koji sam napravio u februaru i koji nema nikakve veze sa onim o čemu govorim; razbacaću ovo na društvenim mrežama
ali ovde sam završio, neću da se ponavljam
NIKAD NISAM VRAĆAO NOVAC nikome ko ovo čita jer vidite da je ovaj kazino prevara, oni će vam uzeti novac.
i ne mogu da verujem da trošim mnogo svog novca na kazino za prevaru, ali sam završio GUBLjENjE VREMENA, bio bih srećniji da dam ovaj novac skitnici nego prevarantu.
i svakome ko pokuša etransfer NEMOJTE PRENOSITI NA:
etransfer@orderdeposit.com
oni će uzeti vaš novac - uradite na sopstveni rizik
I spend a-lot of money i have a million dollar business look into my account i spend a lot but when one takes from me u will never see a penny from me again u made the worst mistake ever. I seen so many reviews of the SAME problem that i am having.
This is clearly a scam u talk about another deposit i made in February which has nothing to do what i am talking about; i will blast this on social media
but i am done here i am not going to keep repeating myself
I NEVER GOT MY MONEY BACK to anyone who is reading this as u can see this casino is a SCAM they will take ur money.
and i cant believe i spend a lot of my money on a scam casino but i am done WASTE OF TIME i would been more happier to give this money to a bum then to a scammer.
and to anyone who tries to etransfer DO NOT ETRANSFER TO:
etransfer@orderdeposit.com
they will take ur money - do at ur own risk
Hvala Annarm za sve dosadašnje informacije. Sada ću proslediti vašu žalbu kolegi Mihalu ( KSKSKSKSKS0@email.kkkkk ) koji će vam od sada pomagati.
Želim vam puno sreće u rešavanju.
Pozdravi,
Nick
Thank you Annarm for all the information so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Zdravo Annarm,
Ja sam Michal i preuzeo sam vašu žalbu. Pregledao sam vaš slučaj i iako je cela ova situacija zaista pomalo čudna, morate da razumete da kazino ne može mnogo da utiče na uplate, oni naravno mogu da vide transakcije, ali sredstva se ili pripisuju na stanje kazino računa tek nakon što su sredstva primljena ili kazino vrati sredstva ako su iz nekog razloga odbijena. U svakom slučaju, ja ću još dalje istražiti vaš slučaj.
Dragi N1 Casino timu,
Možete li, molim vas, još jednom da proverite šta se dešava sa depozitima od 50 i 90 dolara? 50 dolara je u međuvremenu odbijeno, pa da li će to biti vraćeno igraču automatski?
Hello Annarm,
I'm Michal and I have taken over your complaint. I have reviewed your case and although this whole situation really is a bit strange you need to please understand that the casino can't much influence the payments, they can see the transactions of course, but the funds are either credited to the casino account balance only after the funds are either received or the casino return the funds if they are rejected for some reason. Anyway, I will still further investigate your case.
Dear N1 Casino team,
Can you please double-check what's going on with the $50 and $90 deposits? The $50 was in the meantime rejected so will this be returned back to the player automatically?
zdravo Michael,
Provajder plaćanja je već potvrdio da su transakcije sa snimaka ekrana koje je priložio igrač prekinute/odbijene. Na našem kraju i oni su neuspešni.
Odbijene transakcije se obično vraćaju u roku od 7 radnih dana.
Da bismo dalje istražili problem igrača, ljubazno tražimo da nam dostave bankovni izvod kao dokaz svog potraživanja. Nažalost, igrač se opire našim zahtevima.
Hello Michael,
The payment provider already confirmed that the transactions from the screenshots attached by the player were aborted / rejected. At our end, they are also unsuccessful.
The rejected transactions are usually back within 7 working days.
In order to further investigate the player's issue, we kindly request that they provide us with a bank statement as evidence of their claim. Sadly, the player resists our requests.
Ok, otišao sam u svoju banku i zamolio ih da mi daju pismo jer me ne razumete pa sam mislio da ćete razumeti ako je došlo od osobe višeg ranga.
ali onda sam im pokazivao transakciju svog naloga u N1 kazinu i omg N1 kazino je rekao da sam napravio depozit od $90 i $100 6. i 3. aprila???? NE NISAM zašto bih uopšte pokušao da uplatim više novca u kazino koji je ukrao moj novac….
Zamolio sam svoju banku da ovo potvrdi i rekli su mi da je ovo očito prevara. Pošto ovakvih transakcija nema.
čak ni mentalno hendikepirana osoba ne bi uplatila na račun da im je ukrao novac koje igrice igraš.
I NA VRH ovoga stalno sam govorio 90 dolara izvini, moja banka je ispravna, nije bilo 90 dolara, bilo je 98 dolara i kao što možete videti na svim fotografijama koje sam slikao iz prošlih poruka, piše 98 dolara.
pa da li pokušavate da dodate na moj kazino račun 90 dolara i kažete da je odbijeno da kažete da ga šaljete nazad? ali nije bilo za 90 dolara bilo je za 98 dolara, i nisi ga vratio jer NE MOŽE BITI ODBIJEN,
vidiš li kazino gurua kako je ovo Shadi. U kom svetu bi neko nastavio da deponuje novac u kazino koji im je ukrao novac???
ovaj kazino bi trebalo da se zatvori što pre; Javljam se da ovo nije u redu, a sada ste dodali ovo na moj kazino nalog što nisam uradio, šta pokušavate da kažete??
Ok i went to my bank ask them to provide me a letter as you are not understanding me so i thought if it came from a higher-end person you will understand.
but then i was showing them my account transaction on N1 casino and omg N1 casino are saying that i made a deposit of $90 and $100 on april 6 and 3???? NO I DID NOT why would i even try to deposit more money to a Casino that stole my money….
i asked my bank to verify this and they told me this is clearly a scam. As there is no such transactions of this kind.
not even a mentally disabled person would ever deposit into account that stole money from them what games are you playing.
AND ON TOP of this i kept saying $90 sorry my bad my bank correct my it was not $90 it was for $98 and as you can see from all the photos i been taking from past messages it does say $98.
so are you trying to add in my casino account $90 and saying it was rejected to say that you send it back? but it wasnt for $90 it was for $98, and you didn't send it back because IT CAN NOT BE REJECTED,
do you see casino guru how Shady this is. In what world would anyone keep depositing money into a casino that stoled money from them???
this casino should be shut down ASAP; i am getting the word out this is not okay, and now you added this to my casino account which i did not do, what are you trying to say??
i hteo sam ponovo da pomenem da ono što vidite zaokruženo ne kaže odbijeno.
kao što se NE MOŽE odbaciti. Kazino N1 ima automatski direktan depozit. što znači da nemaju opciju da odbiju ili otkažu, morali bi ručno da ga pošalju nazad. Ova situacija nije nova situacija video sam mnogo Mnogo pritužbi na istu kao i moja od strane mnogih drugih gejmera na mreži sa drugim casnio onlajn pritužbama ovaj casno treba da se zatvori ovo je kazino prevara i oni ne bi trebalo da mogu da urade ovo je da mnogi igrači ovo nije dobro za bilo koga da se nesrećno provede u ovakvoj situaciji. to je super frustrirajuće, a zatim da pokušam da kažem da sam ponovo pokušao da uplatim. u kom svetu bi to neko uradio.
and i do wanted to mention again what you see circled does not say rejected.
as IT CAN NOTTTTT be rejected. Casino N1 has a auto direct deposit. meaning they do not have the option to reject or to cancel they would have to send it back manually. This situation is not a new situation i saw many Many complaints of the same one as mine by many other gamers online with other casnio online complaints this casno needs to be shut down this is a scam casino and they should not be able do this is to many gamers this is not good for anyone to have an unhappy time dealing with this situation like this. its super frustrating and then to try to say i tried to deposit again. in what world would anyone do that.
izvini što sam upravo video nešto za šta sam mislio da je tako mračno. tako da je 27. marta 2023. na mom N1 kazino nalogu pisalo na čekanju za 50 dolara, a zatim je 28. marta 2023. pisalo odbijeno za 50 dolara i pre 15 sati N1 kazino je napisao „Odbijene transakcije se obično vraćaju u roku od 7 radnih dana".
Trebalo je da dobijem 50 dolara 5. aprila, sada smo 12. april i nisam dobio ništa.
Još uvek mi nedostaje 50 i 98 dolara (ne 90, već 98 dolara kako me je banka danas ispravila)
SHADI SHADI SHADI zar svi ne vidite ovo.... ludo tačno
sorry i just saw something that i thought it was so shady. so on March 27, 2023 on my N1 casino account it said pending for $50 and then On March 28, 2023 it said rejected for $50 and 15 hours ago N1 casino wrote "The rejected transactions are usually back within 7 working days."
I should of got back $50 on April 5, we are now April 12 and I did not receive anything.
I am still missing $50 and $98 (not $90 but $98 as my bank corrected me today)
SHADY SHADY SHADY can you all not see this.... crazy right
Mislim, ako N1 kazino želi da mi vrati 90, 100 i 50 dolara, ja ću biti zadovoljan zbog svega ovoga pod stresom i gubljenja vremena na ulaganje tolikog posla kada imam posao kojim se bavim, mislim da bi to bilo pošteno.
da li to znači da će mi poslati ovaj iznos pošto je N1 naveo da se sva odbijanja vraćaju u roku od 7 radnih dana?
kao što su rekli dobijaju povraćaj novca kada budu odbijeni. pa dajte mi datum kada će mi N1 kazino vratiti 90, 100 i 50 dolara kako piše ovde. navedite datum kako bih mogao da pratim svoj bankovni izvod i naravno ću ažurirati sve žalbe koje sam podneo u vezi sa ovom situacijom.
I mean if N1 casino wants to send me back $90, $100 and $50 i be happy with that of all this stressed and wasting my time in putting in so much work when i have a business to deal with i think that would be fair.
does this mean that they will be sending me this amount as N1 did state any rejections gets refunded within 7 business day?
as they said they get refunded when rejected. so give me a date when i will be refunded $90, $100 and $50 as it says here by N1 casino. please provide a date so i can keep eye on my bank statement and I will of course will update on all the complaints I had made regarding this situation.
Zdravo,
Nemoguće je da utvrdimo da li ste primili povraćaj sredstava bez bankovnog izvoda iz perioda depozita. Uprkos našem prethodnom zahtevu za dokument, odbili ste da nam ga dostavite. Oslanjamo se na odgovor platnog sistema i razmatraćemo refundiranje samo uz odgovarajuću dokumentaciju koja pokazuje da novac nije vraćen.
Hello,
It is impossible for us to determine if you have received a refund without a bank statement from the deposit period. Despite our previous request for the document, you have refused to provide it to us. We are relying on a response from the payment system and will only consider refunds with proper documentation showing that the money has not been returned.
Dragi Annarm,
U potpunosti razumem vašu frustraciju, ali moramo da se složimo sa zahtevom kazina da obezbedi bankovne izvode iz perioda depozita. Razumem vašu zabrinutost u vezi sa davanjem osetljivih informacija i svestan sam da je vaša banka (da budem iskrena još nisam video takvu preporuku nijedne druge banke) napisala da ne morate da date izjavu, međutim, ovo je zahtev industrijskog standarda. Skoro svaki kazino to zahteva kada obrađuje povraćaj depozita, pa vas molim da mi date izjave.
Dear Annarm,
I fully understand your frustration, but we have to agree with the casino's requirement of providing bank statements from the deposit period. I understand your concerns with providing sensitive information and I'm aware that your bank (to be honest I haven't seen such a recommendation from any other bank yet) wrote you don't have to provide the statement, however, this is an industry-standard requirement. Almost every casino is requesting this when they process deposit refunds so I kindly ask you to provide the statements.
Zdravo,
Možete li mi reći gde se može naći?
Izvod iz banke je dokument koji prikazuje detalje svih transakcija, povlačenja i depozita na određenom bankovnom računu tokom određenog vremenskog perioda.
Kada nam dostavljate bankovni izvod, bitno je da dokument ima datum i datum depozita i tekući datum. Ovo osigurava da izjava tačno odražava sve transakcije i pruža ažurne informacije.
Hello,
Can you tell me where it can be found?
A bank statement is a document that shows the details of all transactions, withdrawals, and deposits in a particular bank account over a specific period of time.
When submitting a bank statement to us, it is essential that the document is dated with both the date of the deposit and the current date. This ensures that the statement accurately reflects all transactions and provides up-to-date information.
Želim da znam pravi razlog zašto želite moj bankovni izvod? Iskreno, ovim jadnim novcem koji si ukrao od mene mogu da obrišem svoje dupe; ono što ne volim je kada me neko prevari ili ukrade od mene. Uveravam vas da nisam gladan novca, ali kada mi uzmete, a zatim lažete i igrate ove igrice, to vam nikada neću dati svoj posao i svima ću reći kakav ste kazino.
da me zovete jazbinom čak ni da mi NISTE dali referentni broj da ste takozvani otkazali ili odbili automatski direktni depozit.
kao što sam rekao, imam posao od milion dolara i upravo ste izgubili igrača koji igra HILjADE dolara sa onlajn kazinom lol
I want to know the real reason why ur wanting my bank statement? Honestly, this pitty money that you stoled from me i can wipe my butt with; what i do not like is when someone scams me or steal from me. I can ASSURE YOU i am not money hungry, but when you take from me and then lie and play these games that is where i will never give u my business and i will let everyone know what kind of casino you are.
to me ur calling me a lair even u DID NOT provide me with a reference number that u so called cancelled or rejected a automatic direct deposit.
like i said i have a million dollars business and you just lost a player that plays THOUSANDS of dollars with online casino lol
Dragi Annarm,
Opet, razumem vašu zabrinutost, ali budite sigurni da je zahtev izvoda iz banke industrijski standard. To nije nešto što je kazino izmislio za vas. Razlog za ovaj zahtev je taj što finansijsko odeljenje kazina treba da istraži da li kazino zaista nije primio depozit, gde je depozit izgubljen, ili ako je tada primljen, kako i kada može da vam se vrati. Iako se ovih dana platna transakcija obično može prilično lako pratiti, i dalje smo viđali slučajeve gde su uplate „visile" negde između banke, provajdera plaćanja i primaoca i nažalost bio je prilično dug proces da se sredstva uspešno dovedu do pravi vlasnik. Uz ovo rečeno, ljubazno vas molim da dostavite bankovni izvod na zahtev N1 kazino tima kako bismo mogli da nastavimo sa vašom žalbom.
Dear Annarm,
Again, I understand your concerns, but please be rest assured that the bank statement requirement is an industry-standard. It is not something the casino has made up for you. The reason for this requirement is that the casino's finance department needs to investigate if the deposit really was not received by the casino, where the deposit got lost, or if it was received then how and when it can be sent back to you. Although these days the payment transaction can be usually traced quite easily we still have seen cases where the payments got "hanging" somewhere between the bank, payment provider, and the recipient and sadly it was quite a lengthy process to successfully get the funds to its rightful owner. With this being said I kindly ask you to please provide the bank statement as requested by N1 casino team so we can move with your complaint further.
Pokazivanje ličnog bankovnog izvoda ništa ne rešava zašto se igraš umnih igrica sa mnom? EVO POSLAĆU VAM....
pa šta više izgovora imaš sada?
me showing my personal bank statement solves nothing why are you playing mind games with me? HERE I WILL SEND TO YOU....
so what more excuses do you have now ?
Dobar dan,
Molimo vas da otpremite elektronsku kopiju svoje izjave za poslednja dva meseca na svoj profil u formatu kao što je PDF. Vaši snimci ekrana sadrže osetljive informacije i bolje je da takve informacije ne delite javno.
Nismo u mogućnosti da identifikujemo ovu izjavu kao vašu jer u njoj nedostaju lični podaci i depoziti uplaćeni u naš kazino.
Good day,
Kindly upload an electronic copy of your statement for the past two months to your profile in a format such as PDF. Your screenshots contain sensitive information, and it's better not to share such information publicly.
We are unable to identify this statement as yours since it lacks personal details and deposits made to our casino.
Dear Annarm,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dobar dan,
Naš odgovor opisuje tačke koje nam je ukazao provajder plaćanja. Ako vam depoziti nisu vraćeni, onda još čekamo traženi dokument od 25. februara / početkom marta za dalju istragu.
Good day,
Our response described the points that were indicated to us by the payment provider. If the deposits have not been returned to you, then we are still waiting for the requested document starting from February 25 / early March for further investigation.
Uplaćujem novac 9. marta u vašu banku.
ovo je suludo, nastavljaš da igraš umne igrice tražeći prošle transakcije KOJE NISAM DEPONIO, što nema smisla i nastaviću da te razotkrivam za ono što si KRADA uzimaš novac i onda radiš sve ove sulude radnje. Jasno je da vas treba prijaviti sudovima da bi vas zatvorili; ovo NIJE u redu da se radi igraču i izabereš pogrešnog da ukradeš novac
POKAŽITE MI DOKAZ DA STE POVRATILI NOVAC 50 i 98 USD
I deposit the money March 9 to your bank.
this is insane you keep playing mind games asking for past transactions THAT I DID NOT DEPOSIT OF that makes no sense and i will continue to expose you for what u are a STEALER taking money and then doing all of this insane actions. Clearly u should be reported to the courts to have u shut down; this is NOT okay to do to a player and u choose the wrong one to steal money from
SHOW ME PROOF U SEND THE MONEY BACK THE $50 and $98
Dragi Annarm,
Razumem vašu frustraciju, ali nažalost ponekad je uspešno sortiranje neuspešnih/neuspešnih transakcija dugotrajan proces. Nažalost, kazina treba da prikupe izvod iz vremenskog okvira kada su transakcije pokrenute kako bi to mogle da pokažu svojoj banci/provajderu plaćanja.
Budite tako ljubazni i dostavite kazinu izjavu od 25. februara do 9. marta radi dalje istrage.
Dear Annarm,
I understand your frustration, but sadly sometimes successfully sorting failed/unsuccessful transactions is a lengthy process. Unfortunately, the casinos need to gather the statement from the timescale where the transactions have been initiated so they can show this to their bank/payment provider.
Please be so kind and provide the casino with the statement from February 25 to March 9 to further investigate.
to nema smisla lol, ja nikada ne uplaćujem ovaj iznos pre 9. marta
moji depoziti su bili 9. marta 2023. kakve veze februar ima sa ovim depozitom
that makes no sense lol i never deposit this amount before march 9
my deposits were on March 9,2023 what does February have to do with thus deposit
Takođe nemam nijedan februarski izvod pošto sam otvorio svoju td banku 1. marta, tako da nema nikakvog smisla da sam imao dva računa, ali sam zatvorio jedan tako da se moji izvodi prikazuju samo od 1. marta
And also i dont have any February statements as i opened up my td bank on March 1 so it doesn't make any sense i had two account but i closed one so my statements only shows from march 1
Ali nikada nisam dobio objašnjenje zašto direktni depozit koji je napravljen 9. marta 2023. ima veze sa bilo kojom od mojih prošlih transakcija? Razumeo bih 9. mart i dalje koji sam naveo, ali nema smisla zašto želite da vidite moj februar.
Prenosim ovo nekome višem, bilo je toliko puta da sam samo hteo da nazovem ovo gubitkom, ali ne mogu da spavam, ne mogu da se fokusiram
But i never got an explanation why does a direct deposit that was made on march 9,2023 have to do with any of my past transactions? I would understand of march 9 and further which I provided but it makes no sense why u want to see my February.
i am taking this up to someone higher there was so many times i was just going to call this a loss but I CANT SLEEP i cant focus
Dobar dan,
Izvod možete da učitate od marta pa nadalje, a mi ćemo ga proveriti kod provajdera plaćanja. Sa naše strane ne možemo dati nikakav dokaz, jer je odgovor da su depoziti bili neuspešni dobijeni u prepisci sa timom provajdera.
Pomenuli smo izjavu s kraja februara jer ste nam poslali screenshot depozita od 500 CAD. Stoga smo mislili da želite da proverite transakcije počevši od kraja februara.
Good day,
You can upload a statement from March onwards, and we will check it with the payment provider. We cannot provide any evidence on our side, since the response that the deposits were unsuccessful was obtained in correspondence with the provider's team.
We mentioned the statement from the end of February because you sent us a screenshot of a deposit of 500 CAD. Therefore, we thought you would like to check the transactions starting from the end of February.
Dragi Annarm,
Kao N1 kazino koji je gore pomenut, dostavite bankovni izvod N1 kazinu od marta nadalje, i uverite se da je u PDF formatu.
Dear Annarm,
As the N1 casino mentioned above, please provide the bank statement to N1 Casino from March onwards, and please make sure it is in PDF format.
ok, ovo me stvarno toliko uznemiruje zašto sam ja taj koji mora da pokaže svoj lični svakodnevni život kada su oni ti koji su mi uzeli novac šta znači da bi pokazivanje mog bankovnog izvoda uradilo sve što pokazuje je da im ja deponujem novac i onda pokazuje šta radim svaki dan. Poslaću, ali sada treba nešto da mi pokažu nešto da mi to vrate.
Iskreno, 148 dolara za mene je šala i samo sam hteo da to nazovem gubitkom, ali ne mogu da spavam znajući da sam prevaren ako im je toliko potreban novac i rekao bih istinu da bih zaboravio na to, ali bilo je dva meseci nisu mi pokazali ništa osim da me ispitaju???? ne, oni moraju sami da istraže gde je moj novac.
kada taj novac ode iz moje banke, nemam nikakve veze sa tim, prestanem da igram ove igrice, ja sam zauzeta osoba koja poseduje biznis od milion dolara. Nemam vremena za ovo, pa ako ćemo nastaviti da se ponašamo na ovaj način i ništa mi nećemo pokazati, onda moram to da odnesem višem organu, potrošio bih milione za tih 148 dolara samo da bih otišao u krevet znajući da nisam biti prevaren.
Novac za mene nije ništa. Poklanjam novac stalno, ali NE tolerišem nepoštene ljude i nikada neću samo davati novac takvim ljudima. i zbog toga se ne fokusiram i ne mogu čak ni da spavam.
SADA želim da vidim izvod iz banke „Gigadat inc" od 9. marta do današnjeg datuma. ako biste započeli tamo, mnogo biste lakše obavili svoju istragu nego da dođete kod mene kada je "direktan depozit" što znači da ide na vaš bankovni račun bez vaše dozvole, nemate mogućnost da odbijete. Moja banka NIJE mogla čak ni da poništi transfer jedini način na koji mogu da dobijem novac nazad ako ga vratim.
Vaš sajt je onaj koji ima opciju „etransfera", to nije moja veb lokacija.
i imam pdf samo kaže da mogu poslati samo jps. ali evo linka do pdf-a:
i kao što možete da pročitate sa 3 fotografije jasno kaže da kada pošaljem šaljem ne mogu da je dobijem nazad. prošlo je 2 meseca sa ovom glavoboljom, ali ne mogu ovo da pustim. NEĆU BITI PREVAREN.
ok this really makes me so upset why am I being the one who has to show my personal daily life when they are the one who took my money what does showing my bank statement would do all it shows is me depositing the money to them and then shows what i do every day. I will send it but now they need to show me something something that they send it back.
Honestly $148 to me is a joke and I was just going to call it a loss but i can not sleep knowing i been scammed if they needed the money that bad and would just say the truth i would of just forget about it but its been two months they showed me nothing but to investigate on me???? no they need to investigate on their end on where is my money.
once that money left my bank I have nothing to do with it stop playing these games I am a busy person who owns a million dollar business. I do not have time for this so if we are going to keep acting this way and not show me anything then i have to take it to a higher authority I would spend Millions for that $148 just for me to go to bed knowing i did not get scammed.
Money to me is nothing i give money away all the time, But I do NOT tolerate not honest people and will never just hand over money to those kind of people. and this is making me not focus and i cant even sleep.
NOW i wanna see the bank statement from "Gigadat inc" from March 9 to today date. if you would of started there you would of done your investigation a lot easier then to come to me when its a "direct deposit" meaning it goes to your bank account without your permission, you do not have the option to reject. My bank could NOT even reverse the transfer the only way i can get the money back if i get it transferred back.
Your site is the one who has the option of "etransfer" its not my website.
and i have the pdf it only says i can only send jps. but here is a link to the pdf:
and as you can read from the 3 photo it clearly says once i send i send i can not get it back. its been 2 months with this headache but i can not let this go I WILL NOT BE SCAMMED.
Dobar dan,
Provajder plaćanja nas je obavestio da su oba depozita bila neuspešna i da su sredstva vraćena na e-mail adresu korišćenu za njihovo slanje, a to je bella_mzs@hotmail.com. Međutim, pošto je imejl istekao, provajder traži od nas da potvrdimo sa vama na koji imejl želite da se sredstva ponovo pošalju. Molimo vas da pojasnite adresu e-pošte na koju želite da vam se sredstva vrate.
Može se primetiti da problem nije na našoj strani.
Good day,
The payment provider has informed us that both deposits were unsuccessful and the funds were returned to the email address used to send them, which is bella_mzs@hotmail.com. However, since the email has expired, the provider is asking us to confirm with you which email you would like the funds to be resent to. Please clarify the email address to which you would like the funds to be returned.
It can be noticed that the problem is not on our side.
Dear Annarm,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Hvala na odgovoru, Annarm.
Dragi N1 Casino timu,
Pošto je igrač potvrdio svoju „novu" adresu e-pošte, da li je povraćaj sredstava uspešno obrađen?
Thank you for the response, Annarm.
Dear N1 Casino team,
As the player has confirmed their "new" email address has the refund been processed successfully?
Zdravo,
Odgovor dobavljača plaćanja navodi da će povraćaj novca biti poslat na a********@һotmail.com u roku od 1-3 radna dana nakon obrade.
Hello,
The response from the payment provider states that the refund will be sent to a********@hotmail.com within 1-3 business days after processing.
Odlične vesti, Annarm. Drago mi je da čujem da ste konačno uspešno primili sredstva.
Kako je podnosilac žalbe potvrdio da su sredstva uspešno primljena, smatramo da je ova žalba uspešno rešena. Sada ćemo ga zatvoriti kao „rešeno" u našem sistemu. Želeo biһ da se zaһvalim obema stranama na saradnji i ne ustručavajte se da nas kontaktirate ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da vam pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam zaһvalni ako biste odvojili trenutak i podelili svoje iskustvo sa našim uslugama na Trustpilot һttps://vvv.trustpilot.com/evaluate/casino.guru . Iskreno razmatranje i sve sugestije koje ćete možda imati za poboljšanje našeg procesa rešavanja žalbi i posredovanja bili bi veoma cenjeni. Vaše povratne informacije mogu biti od pomoći drugima koji razmišljaju da nas kontaktiraju u vezi bilo kakviһ problema vezaniһ za onlajn kazino. Һvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Micһal
Casino.Guru
Great news, Annarm. I'm glad to hear that you finally successfully received the funds.
As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time.
Best regards,
Michal
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.