bezvredni kazino se ne isplati čak i ako pošaljete sve svoje dokumente potrebno im je opet nešto stvarno glupe stvari stvarno loše iskustvo
worthless casino does not pay out even if you send all your documents they need something again really silly things really bad experience
waardeloos casino betalen niet uit ook al stuur je al je documenten hebben ze weer wat nodig echt onnozele dingen echt een slechte evaring
Pozdrav!
Hvala vam što ste podelili svoje iskreno mišljenje.
Potpuno razumemo vašu frustraciju. Dozvolite da razjasnimo molim vas.
Prvo, da bi kreirali zahtev za povlačenje, svaki klijent mora da prođe kroz proces verifikacije. To je neophodno zbog politike borbe protiv prevara i pranja novca, koje se striktno pridržavamo.
Takođe, uvek pomažemo našim klijentima u procesu verifikacije i putem e-pošte dostavljamo detaljna uputstva u vezi sa potrebnim dokumentima.
Drugo, naše finansijsko odeljenje radi zbog reda, proverava i odobrava zahteve za povlačenje jedan po jedan. Uvek dajemo sve od sebe da ubrzamo proces povlačenja i duboko se nadamo razumevanju i strpljenju naših kupaca.
Inače, uvek nas možete računati putem ćaskanja uživo ili putem e-pošte i rado vam pomažemo u procesu povlačenja.
S 'ljubavlju,
FGFOKS tim
Hello there!
Thank you for sharing your frank opinion.
We totally understand your frustration. Let us clarify please.
Firstly, to create withdrawal request every customers must go through the verification process. It is necessary to be done due to Anti Fraud and Anti Money Laundering policy, which we strictly follow.
Also, we always help our customers with the verification process and provide with the step-by-step instruction by the email regarding necessary documents.
Secondly, our finance department is working due to the queue, checking and approving withdrawal requests one by one. We always do our best to speed up the withdrawal process and deeply hope for the understanding and patience of our customers.
By the way, you can always count us via live chat or by email and we are gladly assist you with withdrawal process.
With love,
FGFOX team