Draga Bre96,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Da li ste dostavili tačne lične podatke (ime, prezime) kada ste otvorili drugi nalog u ovom kazinu?
Da li ste popunili svoj profil tačnim datumom rođenja i adresom? Da li ste koristili isti broj mobilnog telefona na oba svoja naloga?
Možete li da potvrdite da li ste prošli KIC verifikaciju na nekom od svojih naloga?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Bre96,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Did you submit the correct personal information (name, surname) when you opened the second account in this casino?
Have you filled out your profile with the correct date of birth and address? Have you used the same mobile phone number in both of your accounts?
Could you please confirm if you passed the KYC verification in any of your accounts?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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