Poštovani gospodine / gospođo
Pišem da bih podneo žalbu protiv Stake Casino (Stake.com).
Razlozi za moju žalbu su da su procesi Stake-ovog klijenta Due Diligence (CDD), Knov Iour Customer (KIC) i Anti-Monei Laundering (AML) nedovoljni i da krše uslove za licenciranje i zakon Curacao, posebno NOIS (u prilogu) i propise navedene od kontrolni odbor za igre na sreću Curacao. Sa nedovoljno uspostavljenim procesima, uspeo sam da otvorim novi nalog iako sam trajno samoisključen iz Stakinga (od oktobra 2021.) i uspeo sam da položim značajan iznos novca tokom nešto manje od 2 meseca. Ukupno, moji depoziti minus povlačenja su preko 3.000 USDT, a moje opklade su preko 16.000 USDT.
Moj stari nalog koji je samoisključen je: assuremgmt
Ovaj nalog je trajno zabranjen zbog samoisključenja.
PREDLOG REŠENjA:
Tražim da izvršim potpuni povraćaj svojih depozita, ostavljajući se na istoj poziciji u kojoj sam bio ranije, zbog činjenice da učešće nije bilo u mogućnosti da prikupi relevantne CDD, KIC i AML informacije koje bi sprečile samoisključenog korisnika iz kreiranja dodatnog naloga i deponovanja ovog iznosa novca. Svi moji dokazi su priloženi
Dear Mr / Mrs
I am writing to file a complaint against Stake Casino (Stake.com).
The reasons for my complaint are that Stake's Customer Due Diligence (CDD), Know Your Customer (KYC) and Anti-Money Laundering (AML) processes are insufficient and violate licensing requirements and curacao law, specifically the NOIS (Attached) and regulations specified by the Curaçao Gaming Control Board. With the insufficient processes in place, I was able to create a new account even though I am permanently self-excluded from Staking (since October 2021) and was able to deposit a significant amount of money over the course of just under 2 months. In total, my deposits minus withdrawals are over 3,000 USDT, and my bets are over 16,000 USDT.
My old account which is self excluded is: assuremgmt
This account is permanently banned for self exclusion.
PROPOSED RESOLUTION:
I am looking to work out a full refund of my deposits, thus leaving myself in the same position I have been in before, due to the fact that participation was unable to collect the relevant CDD, KYC and AML information required which would have prevented a self-excluded user from creating a additional account and deposit this amount of money. All my evidences are attached
Automatski prevedeno: