Dragi Roomeover22,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Proverio sam opšte uslove i uslove i našao sam ovo:
5. Igrači ne mogu uzastopno iskoristiti više besplatnih bonusa. Ako ste iskoristili jedan bonus bez depozita, a nakon toga vam je ponuđen još jedan, u međuvremenu je potrebno izvršiti depozit u stvarnom novcu da biste mogli da iskoristite drugi bonus bez depozita.
Bojim se da ako prekršite ovo pravilo, ne možemo mnogo da uradimo. Imajte na umu da velika većina onlajn kazina zabranjuje igračima da aktiviraju više besplatnih bonusa uzastopno. U idealnom svetu, ovo bi se primenjivalo na softverskom nivou, međutim, od sada, sve dok kazino to jasno navodi u svojim Uslovima i uslovima, ne možemo da kaznimo kazino za konfiskaciju vašeg dobitka, niti smo u poziciji da prinudimo kazino da vam vrati dobitak.
Mogu samo da preporučim da uvek proverite uslove i uslove za bonus pre nego što aktivirate bilo koju ponudu i da imate na umu da kazina obično ne dozvoljavaju ovu vrstu korišćenja bonusa.
Molim vas, javite mi ako mogu još nešto da vam pomognem, inače ću biti primoran da zatvorim ovu žalbu.
Hvala na razumevanju.
Srdačan pozdrav,
Kristina
Dear Rooomeover22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the general T&Cs and I found this:
5.Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus.
I am afraid that if you breached this rule, there is not much we could do. Please note that the vast majority of online casinos prohibit players from activating multiple free bonuses consecutively. In an ideal world, this would be enforced on a software level, however, as of now, as long as the casino states this clearly in its T&Cs, we cannot penalize the casino for confiscating your winnings, nor we are in a position to force the casino to return you the winnings.
I can only recommend that you always check the bonus T&Cs before you activate any offer and keep in mind that casinos usually do not allow this type of bonus use.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.
Thank you for your understanding.
Best regards,
Kristina
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