Treba mi tvoja pomoć. Danas sam dobio e-poštu od obezbeđenja kazina. Priložio sam snimak ekrana, ali pošto je na ruskom, preveo sam ga. Tekst pisma je sledeći:
Obaveštavamo Vas da smo doneli odluku da prekinemo saradnju sa Vama (zatvaramo Vaš igrački nalog) na osnovu Opštih odredbi pravila kladionice:
Po okončanju postupka, društvo može doneti bilo koju odluku, rukovodeći se principima razumnosti i pravičnosti, i to:
1. blokirati (zatvoriti) nalog (uključujući duplikate naloga), što može da podrazumeva:
- poništavanje i poništavanje svih bonusa, besplatnih opklada i dobitaka dobijenih prilikom korišćenja takvih bonusa i besplatnih opklada;
-poništenje svih dobitaka primljenih sa glavnog ili duplikata računa i nadoknada stanja na vašem računu na dan pokretanja postupka (minus poništenih dobitaka); Takođe imamo pravo da refundiramo sve iznose koji nam duguju sa duplikata naloga direktno sa bilo kog od vaših naloga (uključujući bilo koji drugi duplikat naloga).
2. po sopstvenom nahođenju (u izuzetnim slučajevima), dozvolimo korišćenje glavnog naloga i priznamo ga kao važeći, dok će se sve opklade koje ste položili sa duplikata računa smatrati nevažećim. Dupli račun(i) biće blokirani i/ili poništeni odlukom kompanije (odluka se donosi na osnovu analize svih činjenica kršenja, za svaki pojedinačni slučaj pojedinačno).
Odluka je doneta nakon detaljne istrage naše Službe bezbednosti. Molimo vas da ne otvarate naloge za igre u našoj kompaniji.
Zbog činjenice da vaše radnje predstavlja grubo kršenje pravila naše kompanije, odluka o prekidu saradnje je konačna i ne može se preispitati.
Svi vaši zahtevi u vezi sa temom blokiranja biće zanemareni.
Potpuno se ne slažem sa presudom o bezbednosti kazina. Nikada nisam imao duple naloge. Dao sam ceo paket dokumenata. Mogu da uradim video verifikaciju. Želim da razumem zašto je moj nalog potpuno blokiran i zašto ne mogu da koristim svoja sredstva?
I need your help. Today I received an email from casino security. I attached a screenshot, but since it is in Russian, I translated it. The text of the letter is as follows:
We would like to inform you that we have made a decision to terminate cooperation with you (closing your gaming account) on the basis of the General provisions of the bookmaker’s rules:
Upon completion of the proceedings, the company can make any decision, guided by the principles of reasonableness and fairness, namely:
1. block (close) the account (including duplicate accounts), which may entail:
- invalidation and cancellation of all bonuses, free bets and winnings received when using such bonuses and free bets;
-cancellation of all winnings received from the main or duplicate accounts, and reimbursement of the balance of your account as of the date of commencement of the proceedings (minus the canceled winnings); We also have the right to refund any amounts due back to us from the duplicate account directly from any of your accounts (including any other duplicate account).
2. at our sole discretion (in exceptional cases), allow the use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be considered invalid. The duplicate account(s) will be blocked and/or canceled by the company's decision (the decision is made based on an analysis of all facts of violation, for each individual case individually).
The decision was made after a thorough investigation of the situation by our Security Service. We ask you not to create gaming accounts with our company.
Due to the fact that your actions are a gross violation of the rules of our company, the decision to terminate cooperation is final and cannot be reviewed.
All requests from you regarding the topic of blocking will be ignored.
I completely disagree with the casino security verdict. I have never had duplicate accounts. I provided the entire package of documents. I can do video verification. I want to understand why my account is completely blocked and why I cannot use my funds?
Automatski prevedeno:
