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Hello there, five days ago I had earnings of 400 euros. I made a withdrawal and they began to request documents. I sent everything: a photo of my ID, a photo of my debit card, my employment record, and my phone bill. Basically, they asked for everything and everything was approved. I made the withdrawal once everything was verified, and it's been five days since the withdrawal, which is still pending. I sent an email and they told me I was on a waiting list and that there were others ahead of me. However, today is the fifth day and when I sent them an email, they didn't respond at all. I feel like they're ignoring me at this point. I need my earnings. I think they're scammers who keep the money that people play with. I need your help, thank you.

Hola buenas hace 5 dias tuve unas ganancias de 400 euros hice la retirada y me empezaron a pedir documentos los envie todos foto dni, foto tarjeta de debito, vida laboral, recibo telefonico vamos de todo y esta todo aprobado hice el retiro cuando ya estaba todo verificado y an pasado 5 dias desde la retirada que sigue pendiente envio correo y me dice que estoy en cola de espera y que tengo gente por delante pero hoy ya es el quinto dia y les envio correo y ni me contestan ya directamente pasan de mi necesito mis ganancias son unos estafadores se quedan con el dinero que juega necesito vuestra ayuda gracias

Dear Antonio190310,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello, very good, okay, I'll wait, but this had never happened to me in any house after two days, like. I had the money in my account for a long time, but after 5 days it hasn't even left for my bank, is it still pending? This is a lot of fabric, 5 days pending and now when they accept it, it says that it will take at least 5 working days for it to be reflected in the bank, a lot of fabric, at least it's already accepted, you know. ... Come on, I do not recommend 20bet to anyone, some scammers with neckties

Hola muy buenas vale, esperare pero nunca en ninguna casa me habia pasado esto al dos dias como.mucho tenia el dinero en la cuenta pero despues de 5 dias que ni siquiera alla salido para mi banco este pendiente todavia?? Esto es mucha tela 5 dias en pendiente y ahora cuando lo acepten dice que por lo menos 5 dias laborables para que se me refleje en el bamco mucha tela por lo menos que ya este aceptado sabes. ... Vamos no recomiendo 20bet a nadie unos estafadores con colbata

Dear Antonio190310, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Antonio190310,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.