zdravo filipbozzo,
Tokom naše provere protiv prevare sprovedene u trenutku povlačenja, otkrili smo da se vašem nalogu User65***72 pristupa sa iste IP adrese i uređaja kao i dva druga naloga, User438***5 i User1897***.
Nakon dalje istrage, otkrili smo da su ovi nalozi povezani preko zajedničkog prezimena, što sugeriše da se radi o povezanim osobama. Prema tački 5.4 naših Uslova i odredbi, zabranjeno je povezanim licima da registruju i upravljaju više naloga.
Kao gest dobre volje, dozvolili smo vam da povučete svoj depozit. Međutim, imajte na umu da naš sistem za borbu protiv prevara radi kontinuirano i da može da sprovodi provere u bilo kom trenutku kako bi osigurao usklađenost.
Pošto ste potvrdili korišćenje jednog uređaja na više naloga, ne možemo da potvrdimo da ovi nalozi pripadaju različitim pojedincima. Stoga, na osnovu dokaza, verujemo da je došlo do kršenja naših pravila kroz kreiranje više naloga. Shodno tome, vaši dobici su zamrznuti u skladu sa našim Uslovima i odredbama, pošto su dobijeni putem bonusa.
Ako se ne slažete sa ovom odlukom, mi ćemo ponovo proceniti vaš slučaj. Da biste nastavili, vi i svi povezani pojedinci povezani sa povezanim nalozima morate da završite potpunu KIC (Knov Iour Customer) verifikaciju. Sve navedene informacije moraju odgovarati početnim detaljima registracije (Korak 1). Ako verifikacija potvrdi da ovi računi pripadaju različitim pojedincima, mi ćemo odmrznuti vaš dobitak. Ovaj proces je ključan za nas da potvrdimo da nalozi nisu višestruki nalozi kreirani da bi se iskoristili BetFuri bonusi. Ako vi i svi povezani nalozi želite da završite KIC, pošaljite e-poruku na risk@betfury.com .
Poslali smo sličan odgovor na vašu recenziju na Trustpilot-u. Nadamo se da su ove informacije jasne. U slučaju da imate dodatnih pitanja, javite nam.
Hello filipbozzo,
During our anti-fraud check conducted at the time of withdrawal, we detected that your account User65***72 is being accessed from the same IP address and device as two other accounts, User438***5 and User1897***.
Upon further investigation, we found that these accounts are linked through a shared surname, suggesting they are related individuals. According to Clause 5.4 of our Terms and Conditions, it is prohibited for related individuals to register and operate multiple accounts.
As a gesture of goodwill, we allowed you to withdraw your deposit. However, please note that our anti-fraud system operates continuously and may conduct checks at any time to ensure compliance.
Since you have confirmed the use of a single device across multiple accounts, we cannot verify that these accounts belong to different individuals. Therefore, based on the evidence, we believe there has been a violation of our rules through the creation of multiple accounts. Consequently, your winnings have been frozen in accordance with our Terms and Conditions, as they were obtained through a bonus.
If you disagree with this decision, we will reassess your case. To proceed, you and all related individuals associated with the linked accounts must complete full KYC (Know Your Customer) verification. All provided information must match the initial registration details (Step 1). If the verification confirms that these accounts belong to separate individuals, we will unfreeze your winnings. This process is crucial for us to confirm that the accounts are not multi-accounts created to exploit BetFury’s bonuses. If you and all the connected accounts wish to complete KYC, please send an email to risk@betfury.com.
We have sent a similar reply to your review on Trustpilot. We hope this information is clear. In case you have additional questions, please let us know.
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