Poštovani c.morehead50,
Hvala vam što ste podneli žalbu. Žao mi je što čujem za problem sa kojim se suočavate. Nažalost, čini se da ste možda postali žrtva lažne šeme. Naša istraga o Betspinz kazinu sugeriše da je verovatno u pitanju kazino prevara. Iako je uobičajeno da kazina zahtevaju verifikacioni depozit od igrača kada povlače dobitke iz bonusa bez depozita, ne preporučujemo da to radite u ovom slučaju. Ranije smo se susreli sa situacijom sa ovim kazinom da su, čak i nakon početnog depozita, tražili dodatni depozit od igrača.
Možete li da podelite svoju komunikaciju sa kazinom u vezi sa verifikacionim depozitom? Šalji e-poštu ili transkripte ćaskanja na moju e-poštu na dominika.l@casino.guru , ili postavite snimke ekrana ovde.
Da bismo vam dodatno pomogli da izbegnete takve situacije u budućnosti, sastavili smo informativni članak o tome kako da izaberete siguran onlajn kazino. Možete ga pronaći ovde: https: //casino.guru/hov-to-choose-an-online-casino .
Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Dominika
Dear c.morehead50,
Thank you for submitting your complaint. I’m sorry to hear about the issue you're facing. Unfortunately, it appears that you may have fallen victim to a fraudulent scheme. Our investigation into Betspinz Casino suggests that it is likely a scam casino. While it is common for casinos to require a verification deposit from players when withdrawing winnings from a no-deposit bonus, we do not recommend doing this in this case. We have previously encountered a situation with this casino where, even after the initial deposit was made, they demanded an additional deposit from the player.
Could you please share your communication with the casino regarding the verification deposit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino.
Thank you very much in advance for your reply.
Best regards,
Dominika
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