Dragi JoshChakkanattu,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem sa Betzino kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li da navedete da li je vaš drugi bankovni račun verifikovao kazino ili proces verifikacije još nije završen? Da li je vaš nalog zaključan samo privremeno ili je trajno zatvoren?
Kada ste poslednji put komunicirali sa korisničkom podrškom u vezi sa ovim problemom?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear JoshChakkanattu,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Betzino Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify whether your other bank account has been verified by the casino, or if the verification process is not yet complete? Has your account been locked only temporarily or has it been permanently closed?
When was the last time you communicated with customer support regarding this problem?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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