The player from Indiana had two pending withdrawals from July 16th and July 17th, totaling 3,887.50, that had not been processed after a month. The casino had repeatedly advised patience, but the player felt frustrated, believing that involving a mediator was their only option. The first withdrawal was eventually received after nearly 30 business days, but the second withdrawal of 2,215 remained pending with no definite timeframe provided by the casino. The complaint was ultimately rejected due to the player's lack of response to further inquiries from the Complaints Team.
Igrač iz Indijane je imao dva povlačenja na čekanju od 16. jula i 17. jula, u ukupnom iznosu od 3.887,50, koji nisu obrađeni nakon mesec dana. Kazino je više puta savetovao strpljenje, ali igrač se osećao frustrirano, verujući da je uključivanje posrednika njihova jedina opcija. Prvo povlačenje je na kraju primljeno nakon skoro 30 radnih dana, ali je drugo povlačenje od 2.215 ostalo na čekanju bez određenog vremenskog okvira koji je kazino dao. Žalba je na kraju odbijena zbog toga što igrač nije odgovorio na dalje upite Žalbenog tima.
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