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Veronika Fritz

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Odgovor na prigovor od Veronika Fritz

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Thank you very much, hudaklaci, for providing all the necessary information. ... pre 1 godinu
I'm afraid that you have breached the casino's Terms and Conditions regarding... pre 1 godinu
Thank you very much, blystor, for providing all the necessary information. I ... pre 1 godinu
We’ve reopened this complaint at the request of mbilge. The player sent us th... pre 1 godinu
Dear astwerpt22,I'm glad to hear that your issue has been resolved successful... pre 1 godinu
Dear ajaysolanki16,I'm glad to hear that your issue has been resolved success... pre 1 godinu
Thank you very much, Straikz, for providing all the necessary information. I ... pre 1 godinu
Thank you very much, ddean1390, for providing all the necessary information. ... pre 1 godinu
Unfortunately, the player has not responded to our messages and questions. Co... pre 1 godinu
It appears that this issue may have been resolved, but without confirmation f... pre 1 godinu
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