Igrač iz Grčke nije zadovoljan uslugama kazina. Na osnovu dokaza koje je pružio kasino, na kraju smo odbili žalbu jer nije bila opravdana.
The player from Greece isn’t satisfied with the casino’s services. Based on the evidence provided by the casino, we ended up rejecting the complaint because it was not justified.
Igrač iz Grčke nije zadovoljan uslugama kazina. Na osnovu dokaza koje je pružio kasino, na kraju smo odbili žalbu jer nije bila opravdana.
Dobro veče, igram u ovom kasinu skoro nijedno vrijeme, povremeno izgubim puno novca na oko 3 hiljade. U mom prvom zahtjevu za povlačenjem od 400 eura, novac mi je normalno poslan. u drugom pokušaju povlačenja na 1300 eura zatražili su mi dokument o stalnom boravku, poslao sam im račun koji nisu prihvatili jer nije bio na engleskom i morao sam platiti notaru da me pretvori u dokument koji sam nisam, jer sam igrao novac i izgubio sam ga. Kako su normalno izvršili moje prvo povlačenje? To je sekundarno, iako smatram da bi, ako pružaju usluge u Grčkoj, trebali prihvatiti grčke dokumente, inače za mene nisu legalni. idemo na glavno izdanje koje ovaj kazino ima kao povrat novca kao bonus od prethodnih gubitaka prethodnog dana do 20%. dok sam bio u igri sa svojim novcem i osvojio sam besplatnih okretaja 310 eura, otprilike se pojavio bonus od 20 eura prethodnog dana i vezao moj novac u ograničenju povlačenja od samo 80 eura. Izbrišem bonus, a vi sa mog računa odbijete 250 eura od dobiti koju sam igrao svojim novcem i nisam iskoristio bonus. Razgovarao sam s njima i rekli su mi da su pobijedili koristeći bonus nakon mnogih poruka konačno su mi vratili 50 eura u obliku bonusa. Kada imam aktivan bonus, određena igra play a go ne dozvoljava mi da igram jer Imam aktivan bonus i šaljem im ga na snimku ekrana kako bih im dokazao da ne bih mogao pobijediti ako bih imao bonus, jer mi ne dozvoljava da s aktivnim bonusima uđem u ovu igru.
Good evening, I play in this casino for almost no time, occasionally I have lost a lot of money in total at about 3 thousand. In my first withdrawal request at 400 euros, the money was sent to me normally. in a second attempt to make a withdrawal at 1300 euros they asked me for a permanent residence document I sent them a bill which they did not accept because it was not in English and I had to pay a notary to convert me to the document which I did not do because I played the money and I lost them. How did they make my first withdrawal normally? This is secondary, although I believe that if they provide services in Greece, they should accept Greek documents, otherwise for me they are not legal. let's go to the main issue this casino has a refund as a bonus from the previous losses of the previous day up to 20%. while I was in a game with my own money and I won in free spins 310 euros about the previous day's bonus of 20 euros pops up and binds my money in a restriction on withdrawal of only 80 euros. I delete the bonus and you deduct 250 euros from my account from the profit I was playing with my own money I did not use the bonus. I talked to them and they told me that they won by using a bonus after many messages they finally returned 50 euros back to me form of bonus .when I have an active bonus the specific game of play an go does not allow me to play because I have an active bonus and I send it to them in a screenshot to prove to them that I could not win if I had a bonus because it does not allow me to enter the game this, with active bonuses.
καλησπερα παιζω στον εν λογο καζινο περιπου κανενα χρονο περιστασιακα εχω χασει αρκετα χρηματα συνολικα περιπου στα 3 χιλιαρικα. στην πρωτη μου αιτηση ανα΄ληψης στα 400 ευρω μου σταλθηκαν κανονικα τα χρηματα . σε δευτερη προσπαθεια να κανω καποια αναληψη στα 1300 ευρω μου ζητησανε εγγραφο μονιμης κατοικιας τους εστειλα λογαριασμο δεη το οποιο δεν το δεχτηκανε διοτι δεν ηταν στα αγγλικα και επρεπε να πληρωσω συμβολαιογραφο για να με κανει μετατροπη στο εγγραφο το οποιο δεν εκανα γιατι επαιξα τα χρηματα και τα εχασα.πως μου κανανε την πρωτη αναληψη κανονικα ? παει αυτο ειναι στα δευτερευων αν και πιστευω οτι εφοσων παρεχουν υπηρεσιες στην ελλαδα θα πρεπει να δεχονται ελληνικα εγγραφα αλλιως για μενα δεν ειναι νομιμοι. παμε στο κυριως θεμα το εν λογο καζινο εχει μια επιστροφη χρηματων σαν μπονους απο τα προηγουμενα χαμενα της προηγουμενης ημερας εως 20%. ενω βρισκομουν σε παιχνιδι μεσα με δικα μου χρηματα και κερδισα σε δωρεαν περιστροφες 310 ευρω περιπου μου σκαει το μπονους της προηγουμενης ημερας 20 ευρω και μου δεσμευει τα χρηματα σε περιορισμο σε αναληψημα μονο τα 80 ευρω . σβηνω το μπονους και μου αφερουντε 250 ευρω απο το λογαριασμο μου απο το κερδος που επαιζα με τα δικα μου χρηματα δεν εκανα χρηση του μπονους.μιλησα μαζι τους και μου λενε οτι κερδιθηκαν με χρηση μπονους μετα απο πολλα μυνηματα μου επαναφερανε τελικα 50 ευρω ξανα σε μορφη μπονους .οταν εχω ενεργο μπονους το συγγεκριμενο παιχνιδι της play an go δεν μου επιτρεπει να παιξω γιατι εχω ενεργο μπονους και τους το στελνω σε screenshot για να τους αποδειξω οτι δεν θα μπορουσα να κερδισω αν ειχα μπονους διοτι δεν μου επιτρεπει την εισοδο στο παιχνιδι αυτο, με ενεργο μπονους.
Dragi Georgije,
Hvala vam što ste podnijeli žalbu. Žao mi je zbog vašeg problema. Ovo je vrlo složena žalba, ali dat ću sve od sebe i nadam se da ću riješiti sve vaše nedoumice, pa krenimo sa prevedenim dokumentima. Kazina mogu zahtijevati prevedene javnobilježničke dokumente ako ih ne mogu obraditi na vašem maternjem jeziku. Ovaj se kasino čak spominje u Uvjetima, pa ako još niste dostavili te dokumente, preporučio bih vam da to učinite ili pokušajte zatražiti alternativne opcije:
„Da bi se potvrdilo upravljanje igračkim računom, potrebni su dokumenti (ID, platni promet, računi za komunalne usluge itd.) Na latinici ili ćirilici. U slučaju da igrač nema priliku da pruži dokumente u gore spomenutim abecedama, kasino zadržava pravo da zatraži video verifikaciju tamo gdje igrač pokazuje svoje dokumente. "
Uz to, neka kazina omogućavaju igračima da traže povlačenje manjih iznosa bez davanja dokumenata , ali prije ili kasnije igrači moraju potvrditi svoj identitet. Potvrda je obično potrebna pri drugom povlačenju , ili u slučaju da igrač zatraži povlačenje većeg iznosa.
Na kraju, vjerujem da imate problem s igranjem željene igre dok imate aktivan bonus (nadam se da sam dobro razumio problem, javite mi ako to nije slučaj). Imajte na umu da kazino dijeli sve relevantne informacije o svojim bonusima na web lokaciji. Spisak zabranjenih igara možete pronaći ovdje:
https://www.crazyfox.com/bonus-terms-and-conditions
Nažalost, ako vam se zabrani pristup nekim igrama, morat ćete igrati s bonusom samo na onim igrama koje su dozvoljene i ovdje ne možemo ništa učiniti. Iz vašeg snimka zaslona čini se da pružatelj igara ili kasino automatski blokira igre.
Obavijestite me ako još nešto mogu učiniti za vas ili ako sam nešto previdio / pogrešno razumio.
Unaprijed zahvaljujem na odgovoru.
Srdačan pozdrav,
Kristina
Dear georgios,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. This is a very complex complaint, but I will do my best, and hopefully, address all your concerns, so let’s start with the translated documents. Casinos can require translated notarized documents if they aren’t able to process them in your native language. This casino even has it mentioned in the T&Cs, so if you haven’t provided those documents yet, I would recommend you to do so or try to ask for alternative options:
„In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents."
In addition to this, some casinos allow players to request withdrawals of smaller amounts without providing documents, but sooner or later players must verify their identity. The verification is usually required with the second withdrawal, or in case the player requests the withdrawal of a larger amount.
Lastly, I believe you are experiencing a problem with playing a preferred game while having an active bonus (hopefully, I understood the issue correctly, please let me know if this is not the case). Please note, the casino shares all the relevant information about their bonuses on the website. You can find the list of restricted games here:
https://www.crazyfox.com/bonus-terms-and-conditions
Unfortunately, if you are being blocked from accessing some games, you will have to play with the bonus only on those games, which are allowed, and there is nothing we could do here. From your screenshot, it seems that games are blocked by the game provider or the casino automatically.
Please let me know if there is anything else, I could do for you, or if I overlooked/misunderstood something.
Thank you very much in advance for your reply.
Best regards,
Kristina
Dragi Georgios,
Produljujemo tajmer za 7 dana. Imajte na umu da ćemo u slučaju da ne odgovorimo u zadanom roku odbiti vašu žalbu.
Dear Georgios,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Dodatni komentari Georgiosa:
"Dobro jutro i hvala vam na trudu da riješite neke od mojih problema. Moje glavno pitanje Kao što sam vam spomenuo. U mojoj prvoj poruci je da, dok se igram sa svojim novcem, bez ikakvog korištenja bonusa, posebno u mom naslijeđu mrtvih igraj i idi Neko je izvadio besplatne runde okretaja tamo, na kraju besplatnih okretaja dobio sam profit od oko 300 eura. Primio sam obavijest da sam dobio povratni bonus od 20 eura od dana prije pologa i automatski me veže ograničavam svoj dobitak razgovarao sam zajedno, objasnio sam im da su dobici uzeti vlastitim novcem, a ne korištenjem bonusa, jer ne mogu koristiti bonus u određenoj igri i Go, jer kako sam vam poslao snimak zaslona kada Imam bonus na računu, čak mi ne dozvoljava da otvorim igru, jer na kraju besplatnog okretanja nisam mogao nastaviti igru, morao sam je zatvoriti i tako se i dogodilo, ali mi Gotovo sav novac od povrata bonusa Kažem da ga uopće nisam koristio As soo n Kad sam napustio igru, izbrisao sam bonus, a da uopće nisam igrao od njega, a sa računa mi je oduzeto 250 eura plus bonus od 20 eura. Ali oni insistiraju da sam iskoristio bonus. Pokušavao sam odgovoriti na ling putem e-maila na koji si mi odgovorio, ali nije mi moglo biti rečeno da se prijavim dok sam kliknuo na ling "
Additional comments from Georgios:
"Good morning and thank you for your effort to solve some of my problems. My main issue As I mentioned to you In my first message is that while playing with my own money without any use of bonuses specifically in my game legacy of dead of my play and Go Someone took out free spins bonus rounds there gave me a profit of around 300 euros at the end of the free spins I received a notification that I received a return bonus of 20 euros from the day before my deposit and it automatically binds me limits my winnings I spoke together I explained to them that the winnings were taken with my own money and not with the use of the bonus because I can not use the bonus in the specific game of play and Go because as I sent you the screenshot when I have a bonus in my account does not even allow me to open the game as at the end of the free spin I could not continue the game I had to close it and so it happened but we Almost all of the money from the bonus return I say I did not use it at all As soon as I left the game I deleted the bonus without having played at all from it and I was deducted 250 euros from my account plus the 20 euros bonus . But they insist that I used the bonus. I was trying to reply to ling via the email you replied to me but I could not be told to log in while I clicked on ling "
Additional comments from Georgios:
"καλημέρα και ευχαριστώ για την προσπάθειά σας να επιλύσετε κάποια από τα προβλήματά μου. Το βασικό μου θέμα Όπως σας ανέφερα Στο πρώτο μήνυμα μου είναι ότι ενώ έπαιζα με δικά μου χρήματα χωρίς κάποια χρήση μπόνους συγκεκριμένα στο παιχνίδι legacy of dead της play and Go μου έβγαλε κάποιος γύρους μπόνους free spins εκεί μου έδωσε γύρω στα 300 ευρώ κέρδος τελειώνοντας τα free spins μου ρχεται ειδοποίηση το καμπανάκι ότι έλαβα ένα μπόνους επιστροφής των 20 ευρώ από την προηγούμενη μέρα των καταθέσεων μου και αυτομάτως μου δεσμεύει περιορίζει τα χρήματα του κέρδους μου Μίλησα μαζί τους και τους εξήγησα ότι το κέρδος πάρθηκε με χρήματα δικά μου και όχι με χρήση του μπόνους διότι δεν μπορώ να κάνω χρήση του μπόνους στο συγκεκριμένο παιχνίδι της play and Go διότι όπως σας έστειλα και το screenshot όταν έχω μπόνους στο λογαριασμό μου δεν μου επιτρέπει καν να ανοίξω το παιχνίδι όπως και με το τέλος του free spin δεν μπορούσα να συνεχίσω το παιχνίδι έπρεπε να το κλείσω και έτσι έγινε αλλά δεσμεύτηκε σχεδόν όλο το μέρος των χρημάτων από την επιστροφή του μπόνους το οποίο λέω δεν το χρησιμοποίησα καθόλου Μόλις βγήκα από το παιχνίδι το διέγραψα το μπόνους χωρίς να έχω παίξει καθόλου από αυτό και μου αφαιρέθηκαν 250 ευρώ από το λογαριασμό μου συν τα 20 ευρώ του μπόνους. Επιμενουν ομως οτι χρησιμοποιησα το μπονους . Προσπαθουσα να απαντησω στο ling μεσω του email που μου ειχατε απαντησει αλλα δεν μπορουσα μου ελεγε να συνδεθω ενω πατησα πανω στο ling"
Puno vam hvala, Georgios što ste pružili više informacija. Sada ću vašu žalbu prenijeti na kolegu Petera koji će vam biti na pomoći. Želim vam puno sreće i nadam se da ćete uskoro vidjeti kako se vaš problem rješava na vaše zadovoljstvo.
Pored toga, želio bih da odgovorite na podnesenu žalbu unutar postojeće niti, a ne podnošenjem novih žalbi. Odgovor unutar niti je najlakši način da sve relevantne informacije povežemo s ispravnim problemom i na jednom mjestu prikupimo važne detalje i podatke.
Thank you very much, Georgios for providing more information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by submitting new complaints. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place.
Zdravo Georgios,
Preuzimam vašu žalbu. Kontaktirat ću kasino i vidjeti mogu li pomoći. Želio bih pozvati Crazy Fox Casino na razgovor kako bih sudjelovao u rješavanju ove žalbe.
Hi Georgios,
I'm taking over your complaint. I will contact the casino and see if I can help. I would like to invite Crazy Fox Casino to the conversation to participate in the resolution of this complaint.
hvala što ste pokušali pronaći rješenje. sa svoje strane pokušao sam putem live chata doći do neke prednosti nažalost bez ikakvog rezultata. Tada sam počeo razgovarati s Elisabeth VIP menadžerom putem e-pošte. ali ni tamo nisam bio opravdan i pitam se koja je zakonitost svakog casina prema kupcu koji je položio svoj novac? da li on ima takva prava? svi se događaji bilježe elektroničkim putem do najmanje akcije i očito je u mom slučaju da sam u pravu, kao što sam spomenuo u prethodnim porukama, čekam rješenje
thanks for trying to find a solution. for my part I tried through live chat to get some edge unfortunately without any result. Then I started talking to an Elisabeth VIP Manager via email. but even there I was not justified and I wonder what is the legality of each casino towards a customer who deposited their money? does he have such rights? the events are all recorded electronically to the slightest action and it is obvious in my case that I am right as I mentioned in the previous messages I am waiting for a solution
ευχαριστω για την προσπαθεια να βρουμε μια λυση . απο μεριας μου προσπαθησα μεσω του live chat να βγαλω καποια ακρη δυστηχως χωρις κανενα αποτελεσμα. Στην συνεχεια αρχισα να μιλαω μεσω email με καποια Elisabeth VIP Manager . αλλα και εκει δεν δικαιωθηκα και αναρωτιεμαι ποια ειναι η νομιμοτητα του καθε καζινο απεναντι σε εναν πελατη που τους καταθετη χρηματα? εχει τετοια δικαιωματα ? τα συμβαντα ειναι ολα καταγεγραμενα ηλεκτρονικα μεχρι η παραμικρη ενεργεια και ειναι ολοφανερο στην περιπτωση μου οτι εχω δικιο οπως προανεφερα στα προηγουμενα μυνηματα περιμενω σε καποια λυση
Dragi tim Casino Gurua,
Izveli smo sve dokaze i čekamo vaš odgovor u vezi s ovim slučajem.
Takođe, želim napomenuti da svaki igrač može odbiti bonuse, a georgios može odbiti povrat novca ako nije želio da ga primi. Pored toga, u uvjetima vraćanja gotovine postoji tačno vrijeme kada se gotovinski povrat kreditira.
Takođe, pružili smo snimke ekrana i istoriju oklada u kojima možete vidjeti da je dobitna opklada bila s bonusom. Očito je, nakon što je georgios otkazao bonus, dobitak iz te opklade otpisan je s računa za igre, jer nisu ispunjeni uvjeti za ulog.
Dakle, smatramo da bi ovu žalbu trebalo zaključiti kako je riješena.
Hvala na razumijevanju!
Najljepše želje,
Ludi Fox Casino
Dear Casino Guru Team,
We have presented all the evidence and wait for your reply regarding this case.
Also, I want to mention that every player, can refuse from bonuses and georgios could refuse from the cashback if he did not want to receive it. In addition, in the cashback terms and conditions, there is an accurate time, when cashback credits.
Also, we have provided screenshots and bets history where you can see that the winning bet was with the bonus. Obviously, after georgios cancelled the bonus, winning from that bet was written off from the gaming account, because the wager requirements were not met.
So, we believe that this complaint should be closed as resolved.
Thank you for understanding!
Kindest regards,
Crazy Fox Casino
Zdravo svima,
Hvala vam na odgovorima.
Dragi Georgios,
Razgovarao sam o problemu s kasinom i tražio razloge zbog kojih je vaš dobitak otkazan i zatražio relevantne dokaze. Na osnovu pružene historije igara, sugerira da je vaš bilans prije dodavanja povraćaja novca bio oko € 85. Tada ste dobili bonus za povraćaj novca, postigli dobitak, ali otkazali ste bonus i stanje vam se vratilo na 85 €. Prema kazinu, kasnije ste dobili 50 € kao gest dobre volje. Ako je to slučaj, ne možemo puno učiniti. Kada ste otkazali bonus, otkazali ste i dobitak koji je proizašao iz bonusa, pa kazino nije učinio ništa što smatramo nepravednim.
Hi all,
Thank you for your replies.
Dear Georgios,
I discussed the issue with the casino and asked for reasons why your winnings were canceled and requested relevant evidence. Based on the game history provided, it does suggest that your balance before the cashback bonus was added, was about €85. Then you received the cashback bonus, hit a win, but canceled the bonus and your balance went straight back to €85. According to the casino, you later received €50 as a gesture of goodwill. If this is the case, there is not much we can do. When you canceled the bonus, you also canceled the winnings originating from the bonus and therefore the casino didn't do anything that we consider unfair.
Dobro veče složit ću se s vama 99% u pravu smo. Imam pitanje Da li je dobit nastala korištenjem bonusa ili mojim vlastitim novcem? To je i naš problem! Zašto očito Sa aktivnim bonusom na svom računu ne mogu otvoriti ovu igru za igranje. Nešto novca sam zaradio neto koristeći svoj novac, a ne koristeći bonus Izlazak iz igre Upravo završavanje besplatnih okretaja igre Moj bonus veže novac koji sam zaradio u ovoj igri bez upotrebe bonusa, jer ne dozvoljavate ovu akciju kada koristimo bonuse igrati u određenoj igri i Go.
Good evening I will agree with you 99% we are right. I have a question Did the profit come from using bonuses or from my own money? This is our problem too! Why obviously With an active bonus in my account I can not Open this game to play. I Earned Some Money Net Using My Own Money And Not Using a Bonus Exiting the Game Just Ending the Free Spins of the Game My Bonus Binds Money I Earned In this game without using a bonus because you do not allow this action when we have use bonuses to play in the specific game of play and Go.
Καλησπέρα σας Θα συμφωνήσω μαζί σας κατα 99% ειμαστε σωστα. Έχω μία ερώτηση Το κέρδος Προήλθε από χρήση μπόνους ή από δικά μου χρήματα?αυτο ειναι και το προβλημα μας! Γιατί προφανώς Με ενεργό μπόνους στο λογαριασμό μου δεν μπορώ Να ανοίξω το συγκεκριμένο παιχνίδι να παίξω. Κέρδισα κάποια χρήματα Καθαρά Με χρήση Δικό μου χρημάτων Και όχι με χρήση μπόνους Βγαίνοντας από το παιχνίδι ακριβως Την Λήξη Των δωρεάν περιστροφών του παιχνιδιού Το Bonus Μου δεσμεύει Χρήματα Που είχα κερδίσει Στο συγκεκριμένο παιχνίδι χωρίς να κανω χρήση μπόνους γιατι δεν επιτρεπετε η ενεργεια αυτη οταν εχουμε χρηση μπονους να παιξουμε στο Συγκεκριμένο παιχνίδι της play and Go.
Da budem razumljiviji Pa, jednostavnim riječima usredotočujem se na problem Gdje ponovo podnosim žalbu! Vlasnici ovog kasina tvrde da je novac osvojen koristeći bonus u igri koja se ne otvara kada na računu imamo aktivan bonus! Koliko razumljivije mogu to učiniti? Moja zarada je preuzeta bez korištenja bonusa. Da, izbrisao sam bonus, kao i oduzeo mi se novac. Moj profit koji nije proizašao iz bonusa, jer na kraju besplatnih okretaja nisam uopće igrao od bonusa. Nakon puno mojih napora U e-porukama dobio sam kao uslugu prijedlog da na moj račun stavim 50 eura kao bonus. Naravno, sav moj profit je otkazan tvrdeći nešto što nije istina.
To be more understandable Well and in simple words I focus on the problem Where do I file my complaint again! The owners of this casino claim that the money was won by using the bonus in a game which does not open when we have an active bonus in our account ! How much more understandable can I do it? My profit money has been committed Without using the bonus. Yes I deleted the bonus as well as my money was deducted My profit which did not come from the bonus because at the end of the free spins I did not play at all From the bonus. After a lot of my efforts In the emails I was given as a favor The proposal to put 50 euros as a bonus in my account. Of course, all my profit was canceled, claiming something that is not true.
Για να γίνω πιο κατανοητός Λοιπόν και με απλά λόγια Εστιάζω στο πρόβλημα Που κάνω υποβολή του παράπονο μου ξανά !Οι κύριοι Το εν λόγω καζίνο ισχυρίζονται Ότι τα χρήματα κερδήθηκαν με χρήση του μπόνους σε ένα παιχνίδι Το οποίο δεν ανοίγει όταν έχουμε Ενεργό μπόνους στο λογαριασμό μας! Πόσο πιο κατανοητό Μπορώ να το κάνω?μου Δεσμεύτηκαν τα χρήματα του κέρδους Χωρίς να κάνω χρήση του bonus . Ναι διέγραψα το μπόνους όπως και μου αφαιρέθηκαν τα χρήματα Το κέρδος μου το οποίο δεν προερχόταν από το μπόνους διότι ακαριαία τελειώνοντας τα free spins Δεν έπαιξα καθόλου Από το μπόνους . Μετά από πάρα πολλές προσπάθειες μου Στα email Μου δόθηκε σαν χάρη Η πρόταση να μου βάλουν 50 ευρώ σαν μπόνους στο λογαριασμό μου. Εφόσον βέβαια ακυρώθηκε όλο το κέρδος μου Ισχυριζόντας κατι που δεν ισχύει.
Zdravo Georgios,
Pa, zapravo nije bitno koji je dio sredstava iskorišten. U mnogim kazinima pravi novac se prvo koristi kada imate aktivan bonus. Ovdje je glavno pitanje da ste pobijedili dok je bonus bio aktivan. Zaista mi je žao, ali ne mogu vam pomoći s ovim. Ako se ne slažete s našom odlukom, preporučujem vam da se obratite MGA (Malta Gaming Authority) ili ADR usluzi (Alternativno rješavanje sporova) u kazinu.
Srdačan pozdrav,
Peter
Hi Georgios,
Well, it doesn't really matter which part of the funds were used. In many casinos, the real money is used first when you have an active bonus. The main issue here is that you hit a win while the bonus was active. I'm really sorry, but I can't help you with this one. If you disagree with our decision, I recommend you to turn to the MGA (Malta Gaming Authority) or to the casino's ADR (Alternative Dispute Resolution) service.
Best regards,
Peter
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.