IceCasino - Igrač deponovan sa načina plaćanja treće strane.

Good morning.

I am not really sure, how to start. Till this point, its not a problem with casino. I understand there are some rules. I would just like to know, if there is a chance to fix this somehowe.

So, i dont play, this is the first time that i have singed. So i really didnt know about all rules.

i am at home, dont have my income, becouse we have 5 years old with special needs (have to take care of him, drive him to therapys...). My husbend works, and we use his account together (we have on bank signed, that i can use his account.

Yestrday i have by accident read (somewere else), that that ist the problem. Account on casino is on my name, but depos was from "his" bank account (on his name).

Now when i would like to withdraw, can have a problem.

I have contacted casino, i am waiting for infos. First answer was, that i can only with my bank account depost/withdraw. Now he will check with administrator, and have to contac them again later.

We dont have multiple accounts (my, husbands...) on casino site. Before i read about that, i did try to withdraw half of it on his account and half on my (so i can have it for playing) - but thats just becouse i didnt know about all of this.

Is there anything i can do, to prof that i am not scammer?

Thank you

Dear Adela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that most casinos don’t accept deposits from 3rd parties. This one is not an exception and the casino clearly states this fact in their General T&Cs:

"8.3. The Company does not accept 3rd party deposits, i.e. a friend, relative, partner, husband or wife. You must deposit from an account/system or credit card that is registered in your own name and ensure that your payment requisites are used for the deposits exceptionally to your own account. You agree not to use the payment details of third parties for the withdrawal of funds, as well as not to provide your payment details for the withdrawal of funds from third party accounts. If we discover during our security checks a violation of this clause, all winnings at the Website will be forfeited and sent back to the Company, and the accounts will be blocked."

Do I understand correctly that the only bank account owner is your husband and you only have the permission to use it?

Thank you in advance for your reply.

Best regards,

Kristina

I understand, there are rules. But i really didnt know, i am not expert in online gaming. This is the first time i ever played. And i respect that.

Yes, account name is on my husband, but years ago, we had made legal agreement at the bank with signatures, that I can use and manage his bank account.

I have all papers from the bank, we live at the same adress, wedding certificate, also if needed kids papers that he really is with special needs (The reason why I have no income and therefore why the use of my husband's account)

Thank you for your reply. I completely understand your point of view, Adela. However, casinos use such rules to protect themselves and it is an important part of anti-money laundering rules. When a player makes a deposit, the payment method must be registered in her/his name.

If the casino decides to make an exception for you and pay your winnings despite this fact, that is awesome and I truly wish that would be the case here. Nonetheless, on the other hand, we cannot force casinos to do so and go against their AML policies.

I apologize, but this is not something we could help you with. Please, do not hesitate to let me know if there is anything else I could do for you, but, I am afraid I will be forced to close this complaint.

Ok, thank you

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.