Dragi jbundtzen,
Ako je vaš bankovni račun korišćen za finansiranje ova 2 naloga igrača, a vaši lični podaci su korišćeni za oba, nemamo načina da ubedimo kazino da računi nisu duplikati. Otvaranje više naloga u onlajn kazinima je skoro univerzalno zabranjeno.
U budućnosti bih vam preporučio da ne finansirate druge račune koji nisu vaši, jer je deponovanje putem načina plaćanja koji nije na vaše ime strogo zabranjeno i može dovesti do konfiskacije dobitaka i zatvaranja računa.
Uzimajući u obzir okolnosti relevantne za slučaj, ne možemo primorati kazino da zanemari kršenje svojih pravila u ovoj situaciji i žalba će biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa bilo kojim onlajn kazinom.
Dear jbundtzen,
If your bank account was used to fund these 2 player accounts, and your personal information was used for both, we have no way to convince the casino the accounts aren't duplicates. Opening multiple accounts in online casinos is almost universally prohibited.
In the future, I would recommend you don't fund any other accounts that aren't yours since depositing with a payment method that isn't in your name is strictly prohibited and might lead to confiscation of winnings and account closure.
Taking into consideration the circumstances relevant to the case, we can't compel the casino to disregard the breach of its rules in this situation and the complaint will be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
Automatski prevedeno: