Irish Luck Casino - Račun igrača je blokiran.

I have been locked out and cant login

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I believe I opened it on August 9 and everything was verified. I have mostly been playing Jacks or Better

Could you please advise if your winnings have been accumulated with or without an active balance?

Yes. I have an active balance. I was not trying to have them sent to me. I just want to continue playing.

Thank you very much, John, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello John,

I looked at your complaint and will do my best to help you. I would like to invite Irish Luck Casino into this conversation. Casino, can you please specify why did you block the player’s account?

Hello. Hope you are well!

Please, be informed that your account was blocked due to violation of terms and conditions, namely the reversal of the deposited funds you have used for playing. The following conducts are considered to be in violation of the Irish Luck Online Casino’s Terms and Conditions and may result in the termination of the Player's account and the confiscation of his/her winnings:

If a threat to re-attribute, deny, revoke, dispute, chargeback, block, hold or cancel any of the deposits made with us is issued by the Player.

If the Player has made a ‘chargeback’ or a ‘dispute’ claim of funds deposited from a credit card into his/her casino account deliberately; or it has become known that the Player has deliberately made a 'chargeback' or threatened to do so at any other online casino or website. This includes, but is not limited to, any verbal and written threats to dispute, chargeback or to stop transactions.

This is what I did: When I got my credit card statement I noticed many charges to places I did not buy things from. I did not realize that Irish Luck Casino used these places to name my deposits so I called my credit card company and disputed the charges. They were in some foreign currency value and converted to US dollars. I thought that the money I gave the casino would say "Irish Luck Casino". This was just an honest mistake now that I know what they do

Dear John,

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.