Dragi GariJulius1987,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Jackpot Cash Casinom.
Imajte na umu da ako točak nije bio karakteristika nijedne slot igre, već karakteristika same veb stranice, naše mogućnosti pomoći su ograničene.
Ne mešamo se u promotivne politike kazina.
Pošto ne postoje evidencije, a nagrade se distribuiraju automatski, ne možemo tražiti od kazina da vam naknadno pripiše dobitke, na osnovu statične slike. Žao mi je zbog razočaravajućeg odgovora na vaš problem.
Obavestite me ako postoje neke informacije koje sam prevideo, inače ću zatvoriti žalbu.
Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear GaryJulius1987,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackpot Cash Casino.
Please understand that if the wheel was not a feature in any slot game, but a feature of the website itself our options to help are limited.
We don't interfere with the casino's promotional policies.
Since there are no records in place, and the prizes are distributed automatically, we can't ask the casino to credit you any winnings after the fact, based on a static picture. I am sorry for the disappointing answer to your issue.
Please let me know if there is any information I overlooked, otherwise I'll close the complaint.
Thank you very much in advance for your reply.
Best regards,
Tomas
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