Dragi Maudechenier,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li navesti da li ste ikada uplatili depozit u ovaj kazino?
Možete li, molim vas, detaljnije da objasnite na šta mislite kada kažete da ste izvršili obrnuto povlačenje dela svog dobitka? Možete li, molim vas, da navedete koliko ste novca osvojili besplatnim okretima?
Da li je vaš dobitak bio ograničen na iznos od 100 dolara kada ste podneli zahtev za povlačenje?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Maudechenier,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you ever made a deposit into this casino?
Could you please explain in more detail what you mean by saying that you made a reverse withdrawal of part of your winnings? Could you please specify how much money you won with the free spins?
Have your winnings been capped to the amount of $100 when you submitted your withdrawal request?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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