Dragi Justagui,
Nažalost, došli smo do tačke u kojoj nismo u mogućnosti da nastavimo dalje sa ovom pritužbom. Generalno, sada bismo pokušali da stupimo u kontakt sa kazinom i zatražimo njihovo objašnjenje, međutim, ovaj ima 15+ slučajeva zatvorenih kao „Politika bez reakcije", što jasno pokazuje da kazino nije zainteresovan za saradnju sa nama.
Nažalost, primorani smo da zatvorimo vašu žalbu kao „nerešenu". Ovo će uticati na ukupnu ocenu kazina. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem, međutim, smanjenje ocene izazvano nerešenim žalbama može da promeni pristup kazina.
Nažalost, nemamo drugog izbora jer se čini da je uobičajena praksa da nas Locovin Casino potpuno ignoriše u našim pokušajima da posredujemo u bilo kakvom pitanju.
Poslali smo brojne mejlove i pokušali da komuniciramo sa predstavnicima ćaskanja uživo, kao i sa članovima pridruženog tima. Nažalost, svi napori da se reši bilo kakav problem su zamrli jer su pritužbe rasle u broju. Voleo bih da mogu biti od veće pomoći.
Preporučio bih vam da se podvrgnete procesu spora u kazinu o čemu prvo možete pročitati ovde:
https://vvv.locovin.com/terms-and-conditions (tačka 10. KUEJAS)
Ako na kraju kontaktirate regulatora kazina, slobodno iskoristite naš članak o tome kako to učiniti ovde: https: //casino.guru/submitting-complaints-to-regulators
Kazino može ponovo da otvori ovu žalbu u bilo kom trenutku.
Dear justaguy,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Locowin Casino to ignore us completely in our attempts to mediate any kind of issue.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. I wish I could be of more help.
I would recommend you undergo the casino's dispute process you can read about it here first:
https://www.locowin.com/terms-and-conditions (point 10. QUEJAS)
If you end up contacting the casino regulator, feel free to take advantage of our article on how to do so here: https://casino.guru/submitting-complaints-to-regulators
The casino can reopen this complaint anytime.
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