The player from Puerto Rico had been trying to withdraw her winnings since December 2023. Even though she had submitted the necessary documents multiple times, the payout was constantly denied. The withdrawal was finally granted on April 17, but a month later, she still hadn't received the funds. The player hadn't made a withdrawal from this casino before, and the winnings were accrued from a free bonus after deposit. Following our team's intervention and dialogue with the casino, the player confirmed that she had received her withdrawal. Consequently, we marked the complaint as 'resolved'.
Igračica iz Portorika pokušavala je da podigne svoj dobitak od decembra 2023. Iako je više puta predala potrebna dokumenta, isplata je stalno odbijana. Povlačenje je konačno odobreno 17. aprila, ali mesec dana kasnije ona još uvek nije dobila sredstva. Igrač ranije nije povlačio sredstva iz ovog kazina, a dobici su prikupljeni iz besplatnog bonusa nakon depozita. Nakon intervencije našeg tima i dijaloga sa kazinom, igračica je potvrdila da je primila svoje povlačenje. Shodno tome, žalbu smo označili kao „rešenu“.
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