Zdravo Kubo,
Ne do sada, nisam dobio ništa. Kontaktirao sam ih da pitam da li je povraćaj sredstava obrađen. Prvo su mi rekli da je obrađeno, pa da je u procesu pa sam malo zbunjen. Rekli su mi, može proći nekoliko nedelja da dođem u moju banku. Pridružiću se njihovom odgovoru ovde:
Kao što je ranije saopšteno, naš tim za plaćanja je već obradio povraćaj sredstava.
Savetujemo vam da proverite bilo kakva ažuriranja direktno u svojoj banci. Sredstva su oslobođena sa naše strane, tako da svako dalje odlaganje nije naša odgovornost.
Hvala vam na razumevanju.
Kontaktirao sam svoju banku, koja mi je rekla da nisu izvršena plaćanja, pa sam ih ponovo napisao i dobio sam ovaj odgovor:
Hvala vam što ste pratili vaš zahtev za povraćaj sredstava. Naš tim za plaćanja ga trenutno obrađuje i kao što je pomenuto u našim ranijim komunikacijama, može proći nekoliko nedelja da vaša banka primi sredstva. Međutim, prosledio sam vaš zahtev timu za plaćanja na dalji pregled. Obavezno ćemo se ponovo obratiti putem e-pošte kada dobijemo ažuriranje.
Hello Kubo,
No until now, i didn't receive anything. I contacted them to ask if the refund has been processed. First they told me it was processed, then that it was in process so I'm a little confused. They told me, it can take several weeks to come to my bank. I will join their reply here:
As previously communicated, the refund has already been processed by our payments team.
We advise you to check directly with your bank for any updates. The funds have been released on our end, so any further delays are not our responsibility.
Thank you for your understanding.
I contacted my bank, which told me that no payments has been made, so i wrote them again and i received this answer:
Thank you for following up on your refund request. Our Payments team is currently processing it and as mentioned in our earlier communications, it may take a couple of weeks for your bank to receive the funds. However, I've escalated your request to the Payments team for further review. We'll be sure to reach out through email again once we receive an update.
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