Poštovani slb2727,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Pacific Spins kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Možete li navesti koju igru ste igrali da biste uložili bonus?
Možete li da navedete koji bonus ste iskoristili i koji su bili posebni uslovi i odredbe bonusa? Molimo podelite snimke ekrana ili link do bonusa.
Možete li mi poslati poruku koju ste dobili od kazina u vezi sa kršenjem ovog pravila?
Moj imejl je _KSKSKSKSKS_0@email.kkkkk
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear slb2727,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pacific Spins Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please specify which game you played in order to wager the bonus?
Could you please specify which bonus you redeemed and what were its specific bonus terms and conditions? Please share screenshots or a link to the bonus.
Could you please send me the communication you received from the casino regarding the breach of this rule?
My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Automatski prevedeno: