Hvala vam na e-poruci zajedno sa dokazima, Pin-Up Casino tim.
Dragi priscilatavares550,
Nakon što smo prikupili sve potrebne informacije i dokaze, odbacujemo ovu žalbu kao neopravdanu zbog kršenja odredbi i uslova kazina i uslova i odredbi bonusa – više naloga kreiranih jedan za drugim je povezano sa vašim nalozima pomoću istog kolačića, ID-a uređaja i IP. Svi povezani nalozi su ranije imali koristi od bonusa, a nedavno su bonusi onemogućeni za ove naloge zbog sumnjivog korišćenja bonusa. Iako je vaša poslednja igra bila bez bonusa, to ne znači da niste prekršili odredbe i uslove koji su otkriveni nakon KIC i AML provere vašeg naloga kao što je gore pomenuto.
Pod ovim okolnostima, neću moći dalje da vam pomognem i ova žalba će sada biti odbijena.
Žao nam je, nismo bili u mogućnosti da vam pomognemo sa ovim, ali molimo vas da nas kontaktirate ubuduće, ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom, a mi ćemo se potruditi da vam pomognemo.
Srdačan pozdrav,
Michal
Casino Guru
Thank you for the email along with the evidence, Pin-Up Casino team.
Dear priscilatavares550,
After gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts created close one after another linked with your accounts by the same cookie, device ID, and IP. All linked accounts have previously benefited from bonuses and recently the bonuses have been disabled for these accounts because of suspicious bonus usage. Although your last gameplay was without a bonus that does not mean that you have not violated the terms and conditions which were detected after a KYC and AML check of your account as mentioned above.
Under these circumstances, I will not be able to help you further, and this complaint will now be rejected.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino, and we will try our best to help.
Best regards,
Michal
Casino Guru
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