Dana 27.2.24. završio sam verifikaciju i zatražio povlačenje 1000 dolara.
Dana 7.3.24. kontaktirao sam korisničku podršku da pitam zašto nisam primio sredstva i rečeno mi je da moram ponovo da verifikujem. Tako da sam ponovo poslao e-poštom svu svoju dokumentaciju (slike prednje i zadnje strane debitne kartice, vozačku dozvolu i bankovni izvod) dobio sam broj potvrde. Poslao sam im e-poštu 3/9/24 i nisam dobio odgovor pa sam otišao na internet i kontaktirao ih putem ćaskanja 3/10/24. Predstavnik mi je rekao da sam verifikovan i da će eskalirati moj slučaj i da će me kontaktirati u roku od 24-48 radnih sati. Pitao sam da li treba da otkažem i ponovim svoje povlačenje i rekli su ne.
3/12/24 Još uvek se nisam čuo ni sa kim niti sam primio sredstva, pa sam ih kontaktirao putem ćaskanja i rečeno mi je da su zaista podržani isplatama da treba da ih kontaktiram u četvrtak ako ne primim uplatu.
3/14/24 ponovo kontaktirali putem ćaskanja i rečeno im je da bi to trebalo da se desi uskoro, oni su zaista napravljeni zbog svih dobitaka koje su ljudi primili.
3/15/24 ponovo kontaktirali putem ćaskanja i rečeno mi je da sam im dao pogrešan broj za rutiranje da im je potreban broj bankovnog transfera. Poslao je predstavniku broj žice i rekao im da su tražili broj za rutiranje, a ne broj žice. Tada mi je rečeno da moram e-poštom da pošaljem račun za komunalne usluge, prethodni broj putanje i svoj poslednji izvod iz banke. Rekao sam predstavniku da sam to već uradio i da sam verifikovan i oni su me isključili. Prosledio sam svoju e-poštu od 7.3.24. na novu adresu e-pošte i ponovo kontaktirao korisničku podršku putem ćaskanja i zatražio sam broj slučaja. Rekao sam im da ga danas nisam dobio iz imejla koji sam poslao i rekli su da ih kontaktiram kada ga budem imao. Prošlo je oko 6 sati i još uvek nisam dobio broj slučaja/potvrdu e-pošte
Takođe sam otvorio žalbu na AskGamblers.com i neko me je kontaktirao iz besnog bika. Odgovorio sam i dostavio dokumentaciju koju je tražila. Zatim je postojao još jedan problem pa sam im dostavio još jedan dokument.
18.3.2024. Ponovo sam razgovarao sa njima danas i zamolili su me da pošaljem e-poštom svu traženu dokumentaciju (izvod iz banke **u pdf formatu i račun za komunalne usluge) pa sam poslao imejl koji su mi dali da ga pošaljem na paiments@casinosupportcenters.com i dva puta takođe na document@ragingbull.com i rečeno mi je da po drugi put eskaliraju moj slučaj i javiću se u narednih 24-48 sati... Verifikovan sam i imaju sve informacije za plaćanje. Želim da pošalju sredstva.
27.3.2024. Tako da od petka nisam ništa čuo od njih i neće mi odgovarati na mejlove. Pokušao sam da se prijavim da ćaskam sa podrškom i moj nalog je izbrisan.
Poslao sam im kompletne bankovne izvode na 14+ stranica od prošlog meseca
Moj zakup
Moje auto osiguranje nakon što su mi rekli da sam već verifikovan, ali su onda rekli da im još uvek trebaju ti dokumenti i da sam im sve dostavio.
Takođe imam neke od transkripata mojih razgovora u ćaskanju sa besnim bikom, kao i mejlove od njihovog predstavnika.
On 2/27/24 I completed my verification and requested a withdrawal of $1000.
On 3/7/24 I contacted customer service to ask why I hadn’t received the funds and was told I needed to reverify. So I again emailed all of my documentation (pictures of front and back of debit card, drivers license and bank statement) I received a confirmation number. I emailed them back on 3/9/24 and didn’t get a response so I went online and contacted them through chat on 3/10/24. The representative told me that I was verified and they were going to escalate my case and would contact me in 24-48 business hours. I asked if I should cancel and redo my withdrawal and they said no.
3/12/24 I still hadn’t heard from anyone or received the funds so I contacted them via chat and was told they’re really backed up with withdrawals that I should contact them Thursday if I haven’t received payment.
3/14/24 again contacted via chat and was told it should happen soon they’re just really backed up because of all of the winnings people have been receiving.
3/15/24 again contacted via chat and was told I gave them the wrong routing number they need a wire transfer number. Sent the representative the wire number and told them they asked for routing number not wire number. Then was told I have to email in a utility bill, the previous routing number and my most recent bank statement. I told the rep I had already done that and was verified and they disconnected me. Forwarded my email from 3/7/24 to the new email address and contacted customer support again via chat and was asked for the case number. Told them I hadn’t gotten one today from the email I sent and they said to contact them when I have one. It’s been like 6 hours and I still haven’t received a case number/confirmation email
I also opened a complaint with AskGamblers.com and someone contacted me from raging bull. I responded and provided the documentation she requested. Then there was another issue so I supplied another document for them.
3/18/2024 Spoke with them again today and they asked me to email all required documents (bank statement **in pdf format and a utility bill) so I emailed the email they gave me to send it to payments@casinosupportcenters.com and twice also to documents@ragingbull.com and was told they are for the second time escalating my case and I’ll hear back in the next 24-48 hours….. I have been verified and they have all of the info to make the payment. I want them to send the funds.
3/27/2024 So now I haven’t heard anything from them since Friday and they won’t respond to my emails. I attempted to login to chat with support and my account has been deleted.
I sent them complete 14+ page bank statements from last month
My lease
My auto insurance after they told me I was already verified but then said they still needed these documents and I supplied them with all of them.
I also have some of the transcripts from my chat conversations with raging bull as well as the emails from their representative.
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