Hello,

We're sorry to hear about your disappointment.

Games of chance are by definition unpredictable, so we're sorry that luck wasn't on your side.
Our average payout rate is 95%. Please note that each game provider sets the payout rate.

We note that your customer service department has offered you a 40 CAD bonus to give you another chance, so please feel free to accept this bonus in your cashier.

Finally, we have a number of solutions in our responsible gaming policy:
- Freeze your account from your player account for 1 to 30 days
- Set a deposit limit per day/week/month
- Request permanent closure of your player account by e-mail

If you have any questions on this subject, please do not hesitate to contact our customer service department.

Best regards,

Loan
CasinoTogether

Good day, soccer,

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced.

The incident concerning currency occurred four months ago, during our initial launch phase when minor technical glitches are not uncommon for any new brand.

The problem originated from the platform provider's side, yet it was addressed and rectified within a week. Now everything works correctly and without any hiccups.

While we regret that you encountered this setback, we are confident that our current service standards will exceed your expectations.

Wish you all the best,
Wazbee Team

Dear Player!

We are sorry your experience with us hasn’t met expectations.

Please, pay attention to the fact that account reopening is possible according to the player’s request. It does not contradict the casino policy or authority regulations, except cases described in paragraph 3.4 of the Terms and Conditions.

Please, be aware, that the reason for account closure must be clearly explained to avoid possible account reopening in the future.

Best Regards,
OXI team

Dear soccer,

Thank you for sharing your gaming experience at our casino.

We would like to inform you that every player can win in our casino!
We have over 8,000 online games including slot machines, roulette, blackjack, and more.
In our casino, games are presented only by official developers, and all game results are generated on the side of the game provider, which means that our casino cannot influence the RTP of games in any case.

In some cases, we can open your account again after its closure, if you ask us to do it again. For opening the account again we will use that information about your identity and payment methods, which were mentioned in your previous (closed) account. The Terms of Use will be in force at the date of any such re-opening and any prior entitlements (including, but without limited, to bonuses or contingent winnings) will no longer be valid.

Please, if you have any questions or difficulties, contact Live Chat 24/7 or e-mail support@winlegends.com
We are always happy to help you!

Dear soccer,

Thank you for sharing your gaming experience at our casino.

Risk department of Smokace Casino has taken a detailed look at the situation you described.
According to the casino rules, paragraph 7.5, the casino administration has the right to block an account if during the check it turns out that your account was previously closed due to self-exclusion on partner casino sites:

- 7.5. If a player closes his casino account due to "problems with gambling" / "loss of self-control over the game" / "gambling addiction", in this case, the player is prohibited from playing on the sites of the casino partners, which are indicated in the license of this casino.

The player undertakes not to open a new account. The casino is not responsible for opening by you a new account and any losses that you may incur after opening a new account. We reserve the right at any time to close an account that was created on violation of these rules.

The Casino is not responsible for opening an account and possible circumvention of automatic blocking and any losses that you may incur after opening a new account. The Casino reserves the right to close an account created in violation of the rules.

Best regards, Smokace Casino Risk Department.

Hey soccer,

Your review made our day!

Fast withdrawals, smooth gameplay, and a diverse game collection are at the heart of what we do.

Thank you for choosing our kingdom; we can't wait to provide you with more excitement and adventures in the future!

Warm regards,
RoySpins Team

Dear soccer,

Thank you for sharing your gaming experience at our casino.

We would like to inform you that in our casino, each player can win!
We would like to inform you, that in our casino the games are presented only by official developers, and all results of the games are formed on the side of the provider of the games, this means that our casino cannot influence on RTP of the games in any way.

Our casino has one of the highest withdrawal limits per day and month. We don't quite understand why you are having this reaction.

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@windetta.com
We are always happy to help you!