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Casino Guru

Želimo da igrači razumeju kockanje.

pre 3 meseciOriginalPrevod
Overview
At first glance, this casino might seem appealing, offering attractive bonuses, cashback, and rewards. However, after a closer look, serious issues arise, particularly concerning player rights, vague policies, and unfair practices. Below, I share my personal experience and highlight the key red flags.

1. My Personal Experience

I had a bad experience with this casino that showcased its unfair practices.
• I deposited $30 and expected a 100% first deposit bonus, but instead, I received free wager money.
• Despite securing a big win with this free wager money, the casino imposed unclear terms and restricted my ability to claim the winnings.
This experience left me feeling cheated, highlighting the casino's tendency to downplay player achievements and exploit unclear terms.

2. Bonus System: A Double-Edged Sword

The bonus system seems generous but is riddled with terms that severely disadvantage players:
• Unclear Terms:
◦ Maximum bets are capped during bonus wagering, with strict limits of $5 for slots and $80 for other games.
◦ Bonuses expire quickly, often within 24 hours, making it difficult to meet wagering requirements.
• Bonus Abuse Allegations:
The casino reserves the right to cancel winnings if it suspects bonus abuse, even without clear evidence.

3. Customer Service: A Major Red Flag

One of the biggest issues with this casino is its customer service platform, which poses serious challenges for non-native speakers.
• Language Barrier:
When trying to use the live chat, the entire platform is in a completely different language. You’re left uncertain about who you’re writing to or what each form means. Although I was able to navigate it due to my familiarity with similar casino platforms, this shouldn't be the case.
• Lack of Language Options:
While the platform offers settings for players to choose their preferred language, this option is unavailable for customer service.

• Unclear Communication:
Once you finally connect with a customer service agent, you have to specify "English, please." Only then will they switch to the language you requested. This process is far from seamless and makes for a frustrating experience, especially for players unfamiliar with the platform.

4. Harsh Penalties and Funds Confiscation
The casino’s policies around player behavior and account management are alarmingly strict:
• Broad Grounds for Confiscation:
The casino can confiscate funds for reasons ranging from suspected identity masking to bonus abuse, without clear evidence or a transparent process.
• No Clear Appeal Process:
Players who face fund confiscation have no clear way to challenge the decision, leaving them at the mercy of the casino’s policies.

Conclusion
While this casino may seem enticing at first, the reality is filled with red flags that make it a risky choice for players.
• Unfair Treatment:
Players who win big or run into technical issues often have their funds confiscated or accounts restricted without clear justification.
• Predatory Terms:
The terms are written in the casino’s favor, making it easy for them to deny winnings and penalize players.
Recommendation:
Given the lack of transparency, unfair treatment, and poor customer service, players should proceed with caution or avoid this casino altogether.
Prikaži višePrikaži manje
  • A lot of games
  • Problem with welcome bonus
  • Unclear Terms
  • Bonus Abuse Allegations
  • Language Barrier
  • Unclear Communication
  • Harsh Penalties and Funds Confiscation
  • No Clear Appeal Process
  • Unfair Treatment
  • Predatory Terms
Yakuzabet Casino
pre 3 meseci
Unfortunately, the player in question violated our casino’s rules, which has led to their dissatisfaction. While we strive to provide a fair and enjoyable experience for everyone, it is also our responsibility to ensure that all activities on our platform comply with the terms and conditions we have in place. We regret that this situation has caused unhappiness for the player.

That said, we want to express our gratitude for the feedback and guidance they provided during this matter. Each experience, whether positive or challenging, offers us valuable lessons to grow and improve. We take these opportunities seriously and will continue working toward creating a platform that is transparent, fair, and aligned with our players’ expectations.

Moving forward, we remain dedicated to enhancing our operations and ensuring that similar situations are handled even more effectively in the future. Thank you to our community for your understanding and continued support as we work to become the best version of ourselves.
pre 3 meseciOriginalPrevod
A Balanced Look at the Platform

Boomerang Bet offers a mix of strong features and notable drawbacks, making it a platform that suits some players better than others. Here’s an in-depth review:

Positives
Extensive Game Selection: The platform features a wide range of games from multiple reputable providers, ensuring an exciting variety for all types of players.
Fast Deposits and Game Loading: Deposits process quickly, and games load without delays, providing a smooth and hassle-free gaming experience.
Responsive Customer Service Access: Players can easily reach customer service, which generally responds promptly.
User-Friendly Platform: The interface is intuitive, making it easy to navigate, even for newcomers.

Negatives
Limited Responsible Gambling Tools:

Boomerang Bet lacks built-in responsible gambling tools, such as self-exclusion options or easily accessible deposit and wager limits.
Players must contact customer service to set limits, which can be inconvenient and ineffective for those with gambling addiction.
The platform includes only generic information about gambling addiction without offering robust preventative measures. This is particularly dangerous for at-risk players.
Customer Service Issues:

Poor communication between agents means players often have to explain issues repeatedly, even to VIP representatives.
There is no record of previous conversations, and chats are not sent via email, leaving players without documentation unless they take screenshots in real time.

Game Issue Handling: Problems with games are often met with repetitive troubleshooting steps rather than escalation to technical teams. This approach frequently fails to address the root of the issue, particularly when it's related to the game provider or platform.

Game Availability Concerns for Quebec Players: Boomerang Bet offers Red Tiger games despite restrictions for players in Quebec. This raises questions about the legitimacy of these games and the regulatory framework allowing their availability.

Identity Verification Delays:

The identity verification process begins only when a withdrawal request is made, which can result in delays and frustration.
For impulsive players, this process can lead to a loss of funds while waiting for verification. Preemptive verification would greatly reduce this issue.
High Payment Gateway Fees for Canadians:

Using credit cards for deposits leads to hefty fees due to transactions being categorized as cash advances.
Interac transfers are recommended to avoid these high fees.
Final Thoughts
Boomerang Bet shines with its extensive game library, fast performance, and user-friendly interface. However, significant concerns arise regarding customer service, lack of responsible gambling tools, and the burdensome identity verification process. The absence of proper safeguards for at-risk players and the platform’s high fees for Canadian players add further complications.

Final Recommendation for Canadians: Boomerang Bet may appeal to casual players, but its shortcomings, especially in responsible gambling and withdrawal processes, make it less suitable for those seeking a secure and seamless gaming experience. If responsible gambling tools and player protections are important to you, consider exploring other platforms.
Prikaži višePrikaži manje
  • Extensive Game Selection
  • Fast Deposit and Game Loading
  • Efficient Customer Service Access
  • User-Friendly Platform
  • Customer Service Shortcomings
  • Game Issue Handling
  • Questionable Game Availability in Quebec
  • Identity Verification Process
  • Payment Gateways for Canadians
  • Limited Responsible Gambling Tools
  • Customer Service Issues
Boomerang-Bet Casino
pre 3 meseci
Dear petitgamer,

Thank you for your review.

Thank you for your detailed review of our casino. We are glad that you appreciated our wide selection of games, the speed of the platform and the user experience. At the same time, we take your comments about our customer service and verification processes seriously.

We would also like to highlight the next clause of our terms and conditions: We may, at our sole and absolute discretion, use any additional procedures and means we may deem fit to verify your identity, age, residence and other circumstances (KYC), both before and after effecting deposits into your account and/or making a withdrawal.

Your comments help us to improve, and we are constantly working on introducing new tools and improving the service to make the platform more comfortable for all players.

Best wishes,
Boomerang-Bet Casino
pre 4 meseciOriginalPrevod
OnlyWin Casino Review
4/10 evaluation.

Positive Points:
Fast Identity Verification: One of the standout features of OnlyWin Casino is its quick identity verification process. Players can complete this step in advance, which speeds up the withdrawal process later on.
Good Game Selection: The platform offers a diverse range of games, catering to different preferences. Whether you're into slots, table games, or live casino options, OnlyWin has something to keep you entertained.
Generous Free Spins and Bonuses: The casino provides a lot of free spins and bonus offers, which are great for players looking to maximize their playtime and potential winnings.
Simple Design: The website boasts a straightforward, minimalist design that isn't overly cluttered with graphics. This makes navigation smooth and user-friendly.
Negative Points:
Poor Customer Service: Unfortunately, the customer support at OnlyWin Casino is lacking. Responses are slow, repetitive, and often unhelpful, making it frustrating to resolve any issues.
Excessive Wagering Requirements: While the casino offers many bonuses, the wagering requirements tied to these bonuses are a bit excessive. Players may find it challenging to meet these conditions, which diminishes the value of the promotions.
Limited Maximum Withdrawals: The maximum withdrawal limits can be restrictive, especially for high rollers or players who land big wins. This limitation can be a significant drawback for those looking to cash out larger amounts.
Lack of Responsible Gambling Options: The casino does not offer a straightforward responsible gambling feature. If you wish to set account limits, you have to reach out to customer support, which can be a hassle. This is an area where OnlyWin could improve to promote safer gambling practices.
Conclusion:
OnlyWin Casino has some appealing features like a fast identity verification process and a broad selection of games with generous free spins and bonuses. However, its shortcomings, particularly in customer service and responsible gambling options, could be a dealbreaker for some players. If you value efficient support and responsible gambling tools, you might want to explore other options.
Prikaži višePrikaži manje
  • Fast Identity Verification
  • Good Game Selection
  • Generous Free Spins and Bonuses
  • Simple Design
  • Poor Customer Service
  • Excessive Wagering Requirements
  • Limited Maximum Withdrawals
  • Lack of Responsible Gambling Options
Onlywin Casino
pre 3 meseci
Hi Petitgamer!

Thank you for taking the time to provide feedback on your experience at OnlyWin Casino. We appreciate both the positive feedback on our fast identity verification process, game selection, free spins, and website design, as well as the concerns raised about customer service, wagering requirements, withdrawal limits, and responsible gambling options.

We take all feedback seriously as we strive to improve our services and enhance the overall gaming experience for our players. If you have any further suggestions or specific issues to address, please feel free to reach out to us directly.

Thank you for choosing OnlyWin Casino, and we hope to continue providing you with an enjoyable gaming experience in the future.

Best regards,
Only.Win team
pre 4 meseciOriginalPrevod
Updated Review:
I've recently had an experience with Bruno Casino that left me quite disappointed, especially as a Canadian player. Although they hold a Canadian license, it's a red flag for me that all transactions are charged in euros. This setup raises concerns about potential hidden fees, making me question if the casino is profiting from currency conversion costs.

For those in Europe, using euros or other local currencies might not be an issue, but it's a different story for Canadian players. Every time I deposit using a Canadian credit card, I'm hit with extra fees due to the conversion from euros to Canadian dollars. In my experience, Canadian banks like CIBC typically charge around $5 to $7 for foreign currency transactions. These charges are directly applied to my credit card, making each deposit significantly more expensive.

The casino claims that they don't impose any fees from their side, but the reality is that the fees from the payment provider and banks are quite substantial. For a casino that’s supposed to cater to Canadian customers, this feels like an unnecessary burden. I believe they should either offer a CAD payment option or partner with better payment providers to minimize these costs.

In short, while Bruno Casino might be a decent option for European players, I can't recommend it to Canadians unless they address these hidden fees. If you're from Canada, be prepared to pay extra every time you make a transaction, which ultimately takes away from your gaming experience.

Hope this review helps fellow Canadian players make an informed decision!
Prikaži višePrikaži manje
  • good design
  • a lot of games
  • No Canadian Currency
Bruno Casino
pre 1 meseca
Hello petitgamer,

Thank you for the honest feedback. Please note that we don't have any hidden fees/commissions on our end. However, it's possible for your bank to charge you due to international transactions. We will do our best to consider your review and add CAD currency in the future.
Best Regards,
Bruno Casino
pre 4 meseciOriginalPrevod
NocaJackpot Casino Review
Rating: 2.5/5

Positive Aspects:
Extensive Game Selection: NocaJackpot offers a diverse and extensive collection of games. Whether you're into slots, table games, or live dealer experiences, there is a wide variety to choose from, catering to different gaming preferences. The website’s interface is user-friendly and visually appealing, ensuring a smooth and enjoyable gaming experience.

Negative Aspects:

Lack of Responsible Gambling Tools:
The platform does not offer a dedicated responsible gambling section with built-in tools such as deposit limits, self-exclusion, or reality checks. Instead, it only provides basic information via email about where to find external resources. This is a significant shortcoming, especially for players looking for proactive support in managing their gambling habits.

Unclear and Inconvenient Verification Process:
The most concerning issue with NocaJackpot is its lack of transparency around account verification. During a live chat interaction with customer support, I attempted to verify my account before making a deposit, as I prioritize security and transparency. The response was unclear and inconsistent. Initially, I was informed that no verification was necessary until after my first deposit. Despite repeatedly requesting verification upfront, I was directed to a disabled verfication section under "My Account" where documents could be uploaded only after playing and depositing funds.

Mixed Messages and Lack of Transparency:
The customer support agent listed standard documents like a photo ID and proof of address but added that "other documents may be required" without specifying what those could be.
This lack of clarity can be unsettling for players who prefer to know all requirements upfront. When I pressed for details, the agent acknowledged my concerns but did not provide a clear resolution, which made the process feel opaque and untrustworthy.

Verification Only After Deposit:
NocaJackpot requires players to make a deposit and play before enabling the account verification section. For players like me, who prioritize account security before investing any money, this policy is not ideal. This could potentially lead to issues when attempting to withdraw winnings if verification problems arise later on.

Final Verdict:
While NocaJackpot Casino stands out with its broad range of games and a smooth user experience, its lack of responsible gambling tools and unclear, delayed verification process are significant drawbacks. For casual players who are primarily interested in the variety of games, it may be a suitable option. However, for those who value transparency and responsible gaming measures, this casino may not be the best choice. Proceed with caution, especially if you prefer verifying your account before making any deposits.
Prikaži višePrikaži manje
  • Extensive Game Selection
  • Lack of Responsible Gambling Tools
  • Unclear and Inconvenient Verification Process
  • Mixed Messages and Lack of Transparency
  • Verification Only After Deposit
pre 4 meseciOriginalPrevod
Daddy Casino offers some great features but has areas that could use improvement.

Here’s a quick breakdown:

Positives

Fast Identity Verification:
Quick and easy document submission, especially if you follow up with customer support via live chat or email after uploading.

Quick Withdrawals:
Payouts are processed swiftly, ensuring access to winnings without delays.

Large Selection of New Games:
The casino keeps its game library updated with a variety of fresh and engaging titles.

Negatives

Slow Customer Service Response:
Support response times can be delayed, which may be frustrating for urgent issues.

Difficult-to-Find Responsible Gambling Section:
Responsible gambling options are not easy to locate, and activating limits requires direct discussion with support.

Missing Popular Game Providers:
Some international favorites like Pocket Games, Stormcraft Studios, Games Global, Gameburger, Triple Edge Studios, and Microgaming are absent from the game lineup.

Geolocation Issues for Quebec Players:
Many games are blocked in Quebec province(Canada), and multiple attempts to open these games can result in a temporary IP ban from the casino. The site should better filter game availability based on player location to prevent these issues.

Heads Up

Before making any deposit, be sure to verify your ID. This step will simplify and speed up the withdrawal process if you score a big win.

In summary, Daddy Casino excels in verification speed, withdrawals, and game variety but could improve support response times, responsible gambling features, and add more well-known game providers to its collection.
Prikaži višePrikaži manje
  • Fast Identity Verification
  • Quick Withdrawals
  • Large Selection of New Games
  • Slow Customer Service Response
  • Difficult-to-Find Responsible Gambling Section
  • Missing Popular Game Providers
  • Geolocation Issues for Quebec Players
Daddy Casino
pre 2 meseci
Hello!
Thank you for your feedback!
We’re happy you chose our project for your playtime! Wishing you luck and amazing victories!
If you have any additional questions, just reach out in the online chat or email support@daddy.casino.
pre 4 meseciOriginalPrevod
GambleZen Casino Review

Rating: 2.5/5

GambleZen Casino has some strong features, but unfortunately, there are substantial drawbacks that could impact players’ experience, especially those with gambling tendencies.

Pros:
Extensive Game Library:

The casino offers a broad selection of games, appealing to a variety of gaming interests.

Intuitive Filtering by Provider:
GambleZen shines in its game navigation, with a well-designed filtering system by provider that’s more user-friendly than many competitors.

Efficient ID Verification:
GambleZen’s automatic ID verification process is quick, allowing players to jump into gameplay without lengthy waits.

Cons:
Concerning Withdrawal Delays and Problematic Implications:

One of the most troubling aspects of GambleZen is its significant delay in processing large withdrawal requests. These delays can have serious implications, especially for players with gambling addictions. In moments of frustration or weakness, players may end up wagering their winnings rather than cashing them out. This approach risks enabling a vicious cycle that seems to benefit the casino at the expense of players’ financial well-being.

Unreliable Customer Support Access:

GambleZen’s communication platform often freezes, making it difficult for players to reach support when issues arise. For those dealing with withdrawal delays or account questions, this unreliability adds an unnecessary layer of stress.

Excessive Documentation Requests for Withdrawals:

The casino’s requirement for additional bank documents, along with other verification measures, introduces further delays in the withdrawal process. This tactic could be perceived as a discouragement to cash out, potentially nudging players toward spending rather than withdrawing their funds. This approach may fuel compulsive gambling habits rather than supporting responsible play.

Final Thoughts:
While GambleZen offers a quality gaming experience and streamlined navigation, its handling of withdrawals and unreliable customer support are concerning. For anyone wary of gambling addiction or seeking reliable, transparent fund management, these issues make GambleZen Casino a challenging recommendation.
Prikaži višePrikaži manje
  • Extensive Game Library
  • Intuitive Filtering by Provider
  • Efficient ID Verification
  • Concerning Withdrawal Delays and Problematic Implications
  • Unreliable Customer Support Access
  • Excessive Documentation Requests for Withdrawals
Gamblezen Casino
pre 1 meseca
Hi petitgamer,

We appreciate your detailed feedback. We're glad you enjoy our game selection and smooth navigation. We understand concerns about withdrawals and support accessibility and are continuously working to improve response times and processing efficiency. Responsible gaming is a priority, and we’ll keep refining our processes to provide a fair and transparent experience.

Best regards,
Gamblezen Casino
pre 5 meseciOriginalPrevod
in general the website its acceptable. I had a hard time to find my fav games and the ID verification its excessively slow. But if you get in touch with an agent they can manually verify your identity with you in real time using the chat platform.


I try some games and was ok however when you play with bonus there is no place where you can find what games are you allowed to play with your bonus, so you have to gamble to find if your fav games are under the restriction or not.

Other thing i have discovered is that they charge your deposit in Euros, that is not good because the banks fees are high when you pay in other currencies. This casino should add a valid payment gateway that charges in the player current currency.
I would recommend to use interac as a method of payment instead Credit Card.
Prikaži višePrikaži manje
  • a lot of games
  • the search option for games its not working propperly
  • For Canadians you are charged in Euro if you pay with Credit card
pre 8 meseciOriginalPrevod
Here is my Review.

Summary:
Rich Price Casino is an unlicensed online casino that promises high returns but fails to deliver on its offers. My experience with this casino has been highly disappointing due to deceptive practices and poor customer service.

Details:

Unlicensed Casino
A major red flag that I overlooked was that Rich Price Casino does not hold a legitimate gaming license. This lack of regulation means there is no guarantee of fair play or security of funds. In hindsight, this should have been a deal-breaker from the start.

Misleading Offers
I was enticed by a 300% deposit offer, which seemed like a great deal. I deposited a significant amount, hoping to maximize my returns. I received a notification that the funds were deposited, but my account never showed the credited amount. This is a clear indication of deceptive practices.

Nonexistent Payment History
After noticing the missing funds, I tried to find a payment history or transaction record on the casino's website, but there was nothing available. This lack of transparency is highly concerning and suggests that the casino is deliberately hiding transaction details from players.

Unresponsive Customer Support
I contacted customer support via chat and was instructed to email their VIP support with screenshots of my deposit confirmation. Despite following their instructions, I have not received any response or resolution. This level of customer service is unacceptable and further highlights the casino's unreliability.

Privacy Concerns
Given their unlicensed status and the issues I faced, I decided not to provide any personal information to Rich Price Casino. Sharing private information with an unlicensed and seemingly fraudulent casino is a risk I'm not willing to take.

Questionable Reputation
It’s puzzling how Rich Price Casino received an 8.0 rating from Casinoguru. Compared to other licensed and verified casinos I have evaluated, this rating seems highly misleading. Players should be wary of such ratings and conduct thorough research before depositing any funds.

Conclusion:
My experience with Rich Price Casino has been a costly lesson. The casino's lack of a license, poor customer service, and deceptive practices make it a high-risk choice for any player. I strongly advise others to avoid this casino and choose a licensed and reputable alternative instead. Save yourself the hassle and potential financial loss by steering clear of Rich Price Casino.
Prikaži višePrikaži manje
  • Visual design
  • Misleading Offers
  • Nonexistent Payment History
  • Unresponsive Customer Support
  • Questionable Privacy Concerns
  • Questionable Reputation
RichPrize Casino
pre 8 meseci
Dear Petitgamer,

Thank you for your review. My name is Victoria, and I am the Senior VIP Account Manager at RichPrize and I wanted to address your concerns personally. I have tried to reach you directly via email but haven't heard back.

I understand how frustrating it must have been to not see your deposit credited to your account immediately. Upon investigating, I can see that your deposit did eventually clear, but there was an unfortunate delay. While this is not a common occurrence, it does happen occasionally due to technical issues between banks and payment providers. I assure you that we are continuously working to resolve these issues with our payment partners. In 100% of cases, the funds do appear, though sometimes with a delay. I apologise for any anxiety this may have caused you.

You should be able to see your transaction history under "Balance History" in your profile. It appears your deposit didn't reflect immediately, which is why it didn’t show up in your history at the time. This should have been explained by our customer support team.

I apologise for the lack of response from our support team. This is not the service we aim to provide. During the delay, customer support should have reassured you and offered complimentary free spins or a bonus. I regret that you were directed to VIP support without proper follow-up.

I want to assure you that none of these issues were intentional. We strive to provide the best experience for our players. As an apology, I would like to offer you some complimentary free spins or a special bonus. Please let me know if you are open to this, either via email or WhatsApp. If you use live chat, mention that your message is for Victoria, so it can be passed directly to me.

Thank you for bringing these issues to our attention. I am here to ensure your concerns are addressed promptly and to improve your experience with us.

Best regards,

Victoria
pre 9 meseciOriginalPrevod
Good experience Casino, they pay very fast using bank deposit. And for my pleasure, they finally Buy the Licence for a group of games from RedTiger, And the Megaways games as well were included in their new repertory of games.

From time to time they send you some free chips, usually between 1$ and 5$. Plus they are aligned to the Quebec Casino Network. That allows you to participate sometimes in free draws and events hosted by the Local Casino in Montreal and other Quebec Cities.

Given that their RTP is low the odds to win big in my experience are related to how much money you put in and the amount of time you play.

However, another thing I like is that they take very seriously gambling responsibly, and they offer you a nice platform for you to keep closer control of your budget, plan your bets, and the amount of time you want to play. I have discovered that Lots of online casinos don't have this feature, making life very uncomfortable for players. Tho Lotoquebec doesn't have that issue, they were very smart in covering that part in their online casino..



Prikaži višePrikaži manje
  • A lot of new games
  • Withdrawal dont take more of 48h to process, sometimes less than 24h.
  • 100% Legal and certified.
  • Argent Web tickets: Prepaid tickets—you can use them to add funds to your account, and can purchase them wherever lottery tickets are sold.
  • No chat customer service. need tocommunicate via Phone call.
  • RTP(Return to player) is extremely low in comparison to other online casinos.
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