Nakon ćaskanja uživo sa agentom za podršku, moj nalog je zatvoren nakon što sam zatražio povraćaj sredstava. Pod mojom adresom e-pošte, poštanskim brojem, adresom itd. Bilo mi je dozvoljeno da otvorim nalog, čak i kada je njihova sestrinska kladioničarska stranica Mistake (i u vlasništvu i kojom upravlja Santeda International) znala da patim od zavisnosti od kockanja i blokirala me sa Mistake nakon samoisključivanje. Kazino je takođe tražio bankovni izvod za verifikaciju koji bi takođe pokazao da je iznos koji sam položio nesrazmeran iznosu na bankovnom izvodu.
Štaviše, kao državljanin Ujedinjenog Kraljevstva, samo sam saznao da Rolletto kao i druga Santeda International BV kazina (Goldenbet, MiStake itd.) nemaju UKGC licencu. Dakle, kršite zakon UK prihvatajući moj običaj.
Nakon svega ovoga, Rolletto mi je dozvolio da otkažem svoje 'obrade' isplate nakon što sam ih predao. Ovo je doprinelo da možete da otkažete povlačenja, a zatim da koristite otkazana povlačenja za opklade i kazino igre. Da kazino nije imao opciju da otkaže podneto povlačenje, onda ovaj novac ne bi bio preterano uložen. Kao sajt za kockanje, kada je zatraženo povlačenje, igrač ne bi trebalo da bude u mogućnosti da otkaže povlačenje da bi sve oduvao. Verujem da je ovo nemar sa Roletovog kraja, jer bi novac ušao u moju banku, a ne bi založio više od celog iznosa ili uopšte ne bi bio uložen. Verujem da ovo koristi svima koji su zavisni od kockanja jer ne daje ranjivim igračima odmor od kockanja dok je povlačenje u toku.
Pored ovoga, tražim povraćaj novca jer sam bio registrovan na GamCare/GamStop u vreme deponovanja i klađenja na njihovom sajtu. Iako, koliko sam razumeo, Rolletto nije registrovan na GamCare-u - MiStake je kroz razgovore uživo koje sam vodio sa njihovim agentima (isto kao i na Rolletto) svestan da imam GamStop ban već duže vreme.
Verujem da je Rolletto Casino iskoristio prednost kada me je prihvatio kao igrača i čvrsto verujem da su ovo i drugi faktori koje sam naveo konkretni razlozi za povraćaj novca.
After a live chat with a support agent, my account was closed anfter asking for a rightful refund. Under my email address, post code, address etc. I was allowed to open an account, even when their sister betting site Mystake (both owned and operated by Santeda International) knew that I suffer from a gambling addiction and had blocked me from Mystake after self-exclusion. The casino also asked for a bank statement for verification which would also show the amount I was depositing was disproportionate to the amount on the bank statement.
Furthermore, as a citizen of the United Kingdom, I have only found out that Rolletto as well as other Santeda International B.V. Casinos (Goldenbet, MyStake etc.) does not have a UKGC Licence. Therefore, are breaking UK law by accepting my custom.
Following all of this, Rolletto allowed me to cancel my ‘processing’ withdrawals after I submitted them. This contributed to be able to cancel the withdrawals and then use the cancelled withdrawals to wager on bets and casino games. If the casino did not have the option to cancel a submitted withdrawal then this money would have not been wagered excessively. As a gambling site, once a withdrawal is requested, a player should not be able to cancel the withdrawal to blow it all away. I believe this is negligence on Rolletto’s end as the money would’ve entered my bank and not wagered in the excess of the whole amount or not even wagered at all. I believe this takes advantage of anyone with a gambling addiction as it doesn’t give vulnerable players a break from gambling as the withdrawal is pending.
As well as this, I am seeking a refund as I have been registered on GamCare/GamStop at the time of depositing and wagering on their site. Although, from what I understand, Rolletto is not registered on GamCare - MyStake are well aware through live chats I’ve had with their agents (the same as those on Rolletto) that I’ve had GamStop ban for a long time.
I believe Rolletto Casino took advantage when accepting me as a player and I strongly believe this and the other factors I have listed are concrete causes for a refund.
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