Pišem da izrazim svoju duboku zabrinutost i razočaranje u vezi sa nedavnim zatvaranjem mog računa i oduzimanjem mojih dobitaka. Uprkos mojim pokušajima da rešim ovo pitanje, moj slučaj nije pravilno adresiran.
Moj nalog je zatvoren zbog činjenice da smo i supruga i ja imali naloge u vašoj kompaniji i delimo istu IP adresu. Razumem potrebu za bezbednošću i sprečavanjem prevara; međutim, mi smo u potpunosti ispoštovali vaše uslove i odredbe. Živimo u istom domaćinstvu i deljenje IP adrese je u takvoj situaciji neizbežno.
Pokušao sam da proverim naše identitete i pružim svu neophodnu dokumentaciju da dokažem naše odvojene račune i identitete, ali mom slučaju nije posvećena odgovarajuća pažnja. Ovo je rezultiralo nepravednim gubitkom mog dobitka, koji sam s pravom zaradio.
Ljubazno vas molim da ponovo pregledate moj slučaj, uzimajući u obzir jedinstvene okolnosti naše zajedničke IP adrese. Više sam nego spreman da pružim sve dodatne informacije ili dokumentaciju potrebnu za pravično rešavanje ovog pitanja.
Cenim vašu brzu pažnju na ovo pitanje i nadam se zadovoljavajućem rešenju.
I am writing to express my deep concern and disappointment regarding the recent closure of my account and the forfeiture of my winnings. Despite my attempts to resolve this matter, my case has not been properly addressed.
My account was closed due to the fact that both my wife and I had accounts with your company, and we share the same IP address. I understand the need for security and the prevention of fraud; however, we have fully complied with your terms and conditions. We live in the same household, and sharing an IP address is inevitable in such a situation.
I attempted to verify our identities and provide any necessary documentation to prove our separate accounts and identities, but my case was not given the proper attention. This has resulted in the unfair loss of my winnings, which I rightfully earned.
I kindly request that you review my case again, taking into consideration the unique circumstances of our shared IP address. I am more than willing to provide any additional information or documentation required to resolve this matter fairly.
I appreciate your prompt attention to this issue and look forward to a satisfactory resolution.
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