Igrao sam na Sloto Cash-u 4. aprila 2024. Osvojio sam 9092,17 dolara. Završio sam sva svoja igranja i nastavio da igram dalje od igranja. Sav saldo se mogao povući. Prošao sam kroz proces verifikacije za povlačenje, a to je završeno 10. aprila 2024. Zatražio sam maksimalno dozvoljeno povlačenje od 2500 putem bitkoina i 2500 putem bankovnog transfera. Zatim sam odigrao besplatne okrete koje su mi dali. 4/11/24, prijavio sam se i moje stanje je $50. Razgovarao sam sa korisničkom službom, dokumentovao sam i rečeno mi je da je to zato što sam koristio bonus.
Pravilo
Igrači sa jednim ili više povlačenja na čekanju trenutno na svom nalogu nemaju pravo da primaju bonuse, promotivne ili druge, sve dok takva povlačenja ne budu obrađena ili otkazana. Zloupotreba ove politike, kako je definisala kazino, može dovesti do poništavanja dobitaka igrača.
Ovo tumačim kao da ne ispunjavam uslove za dobijanje bonusa, umesto da ne mogu da ga koristim. Ne smatram korišćenje 5 dolara besplatnih okretaja na svom nalogu kao zloupotrebu politike. Ako nisam mogao da koristim besplatne okrete, to ne bi trebalo dozvoliti, što su oni ranije radili, kao što ćete videti u računovodstvu.
Poslali su e-poštu sa odobrenjem menadžera i vratili 2500 dolara na moj nalog, koje sam onda zatražio povlačenje putem bitkoina 16.4.24.
Njihovo povlačenje države
Svoj dobitak možete povući putem različitih bankarskih opcija navedenih u blagajni kazina. Isplate se obrađuju u roku od 48 radnih sati. a plaćanja putem e-novčanika su trenutna nakon dva radna dana od vremena obrade.
Dobio sam obaveštenje 4/22 da je moje povlačenje odbijeno, u mejlu nije naveden razlog, samo prazan red. Dobio sam i mejl da im treba moja slika sa ličnom kartom, koju sam poslao.
Njihovi zahtevi za otkrivanje i prevenciju prevara su
Fotokopija vaše trenutne lične karte sa fotografijom, kao što je vozačka dozvola ili pasoš.
Fotokopija svake kreditne kartice (prednja i zadnja) koju koristite ili nameravate da koristite u kazinu.
Fotokopija izvoda/e vaše kreditne kartice (na kojoj se vidi vaše ime, adresa i broj kreditne kartice).
Ne razumem kada sam prethodno verifikovan, zašto je to odbijeno.
Zatražiću još jedno povlačenje večeras ili sutra da vidim šta će se desiti.
Imam dostupne dokumente o ćaskanju, stanju na mom računu i snimku ekrana mojih dobitaka, e-poruka itd. Ne dozvoljava mi da otpremim bilo kakve dokumente. Biće mi drago da ih pošaljem na e-mail adresu.
Čitao sam veliku pomoć koju mi pružate i nadam se da mi može pomoći.
I played at Sloto Cash on April 4, 2024. I won $9092.17. I had completed all my playthroughs and continued to play beyond playthroughs. Balance was all withdrawable. I went through the process of being verified for withdrawals, and that was completed on April 10, 2024. I requested the maximum withdrawals allowed of 2500 via bitcoin and 2500 via wire transfer. I then played the free spins they had given me. On 4/11/24, I logged in and my balance is $50. I chat with customer service, have documented, and was told it is because I used a bonus.
Rule
Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings.
I interpret this as not eligible to receive a bonus, instead of not being able to use. I don’t consider using $5 of free spins in my account as abuse of the policy. If I was unable to use the free spins, it shouldn't be allowed, which they had done previously, as you will see by the accounting.
They did send an email with manager approval and return $2500 to my account, which I then requested withdrawal via bitcoin on 04/16/24.
Their withdrawal states
You can withdraw your winnings through various banking options listed in the casino cashier. Withdrawals are processed within 48 business hours. and e-wallet payments are instant after two business days of processing hours.
I received notice 4/22 that my withdrawal was declined, there was no reason listed in the email, just a blank line. I also received an email that they need a picture of me with my ID, which I sent.
Their fraud detection and prevention states requirements are
A photocopy of your current photo ID such as a driver's license or passport.
A photocopy of each credit card (front and back) you use or intend to use at the casino.
A photocopy of your credit card statement/s (showing your name, address and credit card number).
I don't understand when I was previously verified, why it was denied.
I will request another withdrawal tonight or tomorrow to see what happens.
I do have documents available of chat, my account balance, and a screenshot of my winnings, emails, etc. It is not allowing me to upload any documents. I will be glad to send them to an email address.
I have been reading the great help you give, and I hope I can be helped.
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