Igrač iz Portugalija je zahtevao isplatu pre nego što je poslao prigovor. Nažalost, nije još dobio svoje dobitke.
The player from Portugal has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The issue has been resolved successfully.
Igrač iz Portugalija je zahtevao isplatu pre nego što je poslao prigovor. Nažalost, nije još dobio svoje dobitke.
Dear paredes99,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Hvala vam na odgovoru, paredes99. Da li sam dobro razumeo da je kašnjenje u obradi povlačenja posledica nepotpune verifikacije? Možete li molim vas da nam kažete koje ste dokumente već dostavili i kada ste tačno poslali poslednji? Da li ste dostavili svu traženu dokumentaciju u najkraćem mogućem roku iu ispravnom formatu?
Thank you for your reply, paredes99. Do I understand correctly that the delay in processing the withdrawal is due to incomplete verification? Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?
Veoma mi je žao, ali niste odgovorili ni na jedno od mojih prethodnih pitanja. Proverite moj prvi odgovor i pokušajte da pomognete. Sve tražene informacije su neophodne ako želimo da nastavimo sa slučajem. Hvala unapred.
I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
Možete li da prosledite svu relevantnu komunikaciju između vas i kazina na _KSKSKSKSKS_0@email.kkkkk ? Alternativno, možete ga objaviti ovde. Hvala unapred.
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Hvala vam puno, paredes99, na saradnji. Sada ću preneti vašu žalbu kolegi Petru ( _KSKSKSKSKS_0@email.kkkkk ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, paredes99, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Pozdrav,
Hvala vam paredes99 što ste nam pružili sve informacije. Nadam se da ćemo zajedno uspeti da rešimo ovaj problem.
Sada bih želeo da zamolim Stelario Casino za njihovu pomoć u rešavanju ove žalbe. Želeli bismo da znamo šta izgleda da je problem sa verifikacijom i šta možemo da uradimo da bismo ga rešili.
Hvala vam!
Hello there,
Thank you paredes99 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Stelario Casino for their help in resolving this complaint. We would like to know what seems to be the issue with verification and what can we do to help resolve it.
Thank you!
Dragi paredes99,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Petar
Dear paredes99,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Peter
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.