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I made a withdrawal on the 2nd, on the 4th of September it was approved and to this day I don't have my money in the account, they are making me dizzy in the casino saying that they have made the transfer but the money never arrives, the first time they made it On the 9th it never came after they did it on the 16th it didn't come now that they did it yesterday Monday the 20th and it didn't come either. I get the impression that they don't want to pay me for my withdrawals.

Hice un retiro el día 2 ,el día 4 de septiembre fue aprobado y hasta el día de hoy no tengo mi dienro en la cuenta ,me están mareando en el casino diciendo que han echo las transferencia pero el dinero nunca llega ,primero que la hicieron el día 9 nunca llego luego que la hicieron el día 16 tampoco llegó ahora que la hicieron ayer lunes día 20 y tampoco llegó. Me da la impresión que no me quieren pagar mis retiros .

Hello Simonilla545,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Unique Casino. Please allow me to ask you a few more question before we would make any further steps.

Have your account been verified in the casino? Did you play with any deposit or no deposit bonus? Are these your first withdrawal requests in the casino?

Seems to be strange that once they approved it, it still did not arrive. Please be sure to not cancel them as the process may start over again and will take even longer to withdrwa.

Also please send through all your communication with the casino or any additional proof to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve the issue.

Regards,

Nick

Casino.guru

Well as things happened on Wednesday they told me that they had found an error in the payment, they put the money back in the casino account and asked me to make the withdrawal again, I made the withdrawal again and now we start as in the first week with the excuses that if the transit between banks. Total I'm still waiting to have that money one day that apparently never comes.

Bueno según pasaron las cosas el miércoles me comunicaron que habían encontrado un error en el pago ,metieron el dinero de vuelta en la cuenta del casino y me pedian que volviera a hacer el retiro ,volví a hacer el retiro y ahora empezamos como en la primera semana con las escusas de que si el tránsito entre bancos . Total sigo a la espera de tener ese dienro algún día que por lo visto no llega nunca .

Nothing that I keep waiting for my money to come in, they are giving me long excuses and so we go from one day to the next and the weeks go by. On the 4th the month will be fulfilled and I still do not receive the money.

I would like to know where I could report this to be able to recover that money? Do you know where I could report?

Nada que sigo esperando que me ingresen el dienro ,me están dando largas escusas y así pasamos de un día a otro y pasando las semanas . El día 4 se cumplirá el mes y yo sigo sin recibir el dienro .

Quisiera saber donde podría denunciar esto para poder recuperar ese dienro ? Vosotros sabéis donde podría denunciar ?

Thank you Simonilla545 for providing additional information regarding the case. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello Simonilla545,

I looked at your complaint and will do my best to help you. I would like to invite Unique Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

As it turned out, I just had the transfer done yesterday. They have taken a long time but it is already solved

Ya esta resulto me acaban de hacer l transferencia ayer . Han tardado mucho pero ya está solucionado

Dear Simonilla545,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru