Započeo sam proces povlačenja 29. novembra i pružio sve potrebne bankarske informacije za bankovni transfer. Pored toga, što nikada ranije nisam iskusio, pitao je i moju rodnu zemlju i grad.
Zatim sam primio e-poštu u kojoj je pisalo da su primetili da je moja zemlja rođenja drugačija od moje registrovane adrese i da li mogu da pružim dokaz o legalnom prebivalištu.
Bilo je dosadno i zamorno, ali ovo je bilo prvi put. Međutim, uspeo sam da prosledim neophodne informacije, direktno sa veb stranice australijskog ministarstva unutrašnjih poslova (VEVO), u vezi sa mojom vizom za stalni boravak. Potvrdio je da trenutno imam status stalnog boravka na neodređeno vreme. U Australiji vam nije potrebna viza ili pasoš osim ako ne putujete.
Informacije koje sam im prosledio bile su upravo ono što biste dali poslodavcu ili vladinoj agenciji da traže istu vrstu dokaza.
Posle nekoliko puta nazad, jer su mi tražili pasoš (nisam ga imao godinama, a prethodni mi je ukraden), objasnio sam im ovo i ponudio da dam broj policijske prijave incidenta u vezi sa krađom .
Mislio sam da je to rešeno jer je poslednji mejl koji sam dobio bio zahtev za snimak ekrana moje kreditne kartice korišćene za depozit, napred i nazad. Dao sam ovo i od tada mi nisu odgovorili iako sam pokušao da im pošaljem e-poštu za potvrdu prijema.
Dakle, pre otprilike sat vremena, vratio sam se na svoj onlajn nalog kod ABigCandi-a da vidim da li njihov ćaskanje uživo može da me prosvetli ili da mi da ažuriranje mog statusa. Bio sam zaista razočaran kada sam shvatio da moje povlačenje nije ni obrađeno, ceo iznos je još uvek bio tu (u početku kada sam započeo povlačenje prikazao je stanje od 2,64 dolara, jer sam postavio zahtev za povlačenje za 640,00 dolara) i povlačenje se obrađuje/verifikuje. Sada se vratio na 642,64 dolara, kao da nikada nisam ni pokušao da pokrenem povlačenje. Mogao sam da razgovaram u ćaskanju uživo i objasnio joj svoju situaciju, a ona je pitala da li sam dostavio dokaz o legalnom prebivalištu i rekao sam joj da jesam, i da sam nedavno primio e-poštu u kojoj se traži snimak ekrana moje bankovne kartice ( napred i pozadi), ali od tada nisam ništa čuo. Pitala je da li sam dao dokaz o legalnom boravku pre nego što mi je odbijeno povlačenje!!??
To je bio bukvalno prvi put da sam čuo da je moje povlačenje odbijeno, i očigledno sam bio pod stresom i razočaran, s obzirom na to da sam zaista morao da odem iznad i dalje da prikupim sve potrebne informacije da im dam i da sam d je razmenio oko 20+ e-poruka sa službom za korisnike i odeljenjem za plaćanje. Agent za ćaskanje uživo me je savetovao da ponovo pokušam da povučem, ali i da njihovo odeljenje za plaćanje nije bilo dostupno tokom vikenda. Imao sam osećaj da bi to mogao biti slučaj (zato od srede činim sve što je u mojoj moći da se ovo povlačenje procesuira).
U svakom slučaju, dao sam sve potrebne informacije i dokumentaciju u svrhu verifikacije i sada želim samo ono što je moje pravo. Umesto toga, bio sam zaveden i u osnovi ignorisan. Činjenica da imam bankovni račun i karticu koju je izdala vlada trebalo je da bude više nego dovoljan dokaz u vezi sa mojim statusom legalnog boravka (ovo su sve stvari koje ne možete dobiti ako niste pravni državljanin/stalni stanovnik ovde), ali sam uradio ono što je traženo i uspeo sam da obezbedim dokaz o vizi koji su tražili. Iskreno, ne znam šta još mogu da uradim da iskupim svoj dobitak. Takođe, siguran sam da vas neće iznenaditi da mi nisu zadavali nikakva pitanja koliko sam puta uplaćivao novac. Ako ne žele da mi isplate moj dobitak, mogu li nekako da otkupim svoje depozite? Očigledno, ako ne ispunjavam uslove za povlačenje sredstava, može se reći da ni ja nisam trebao imati pravo da ih deponujem (na kraju krajeva, to je bilo sa istog računa). Da li je još neko spreman za grupnu tužbu, lol?
I began the withdrawal process on 29 November and provided all the required banking information for a wire transfer. Additionally which I’ve never experienced before, it also asked my birth country and town.
I then received an email saying that they’d noticed my birth country was different than my registered address and if I could provide proof of legal residency.
It was annoying and tedious, but this was a first. However, I did manage to forward the necessary information, directly from the Australian dept of home affairs website (VEVO), regarding my permanent resident visa. It verified that I currently hold permanent resident status indefinitely. In Australia you don’t need a visa or passport unless you’re travelling.
The information I forwarded to them was exactly what you’d provide to an employer or govt agency if they were after the same kind of evidence.
After some back and forth, because they’d asked for my passport (I haven’t had one in years, and my most previous one was stolen), I explained this to them and offered to provide a police incident report number regarding the theft.
I thought that it was resolved because the last email I received was a request for the screenshot of my credit card used for deposit, front and back. I provided this, and they haven’t replied since even though I’ve tried to email them for confirmation of receipt.
So just about an hour ago, I went back on my online account with ABigCandy to see if their live chat could enlighten me or give me an update on my status. I was really disappointed though when I realised that my withdrawal wasn’t even being processed, the entire amount was still there (initially when I’d started the withdrawal it displayed a balance of $2.64, because I’d put in a withdrawal request for $640.00) and the withdrawal was being processed/verified. Now, it was back to $642.64, as if I’d never even attempted to initiate the withdrawal in the first place. I was able to talk to live chat and explained my situation to her, and she asked whether I’d provided my proof of legal residency and I told her I had, and that I had most recently received the email requesting my bank card screenshot (front & back), but had not heard anything back since. She asked if I’d provided my legal residency proof prior to my withdrawal being denied!!??
It was literally the first time I’d heard that my withdrawal was denied, and I was obviously really stressed out and disappointed, considering I’ve had to really go above and beyond to gather all the necessary information to give them & that I’d exchanged about 20+ emails with both their customer service and payment department. I was advised by the live chat agent to attempt my withdrawal again, but also that their payment department wasn’t available over the weekend. I had a feeling that this might be the case (that’s why I’ve been doing everything in my power to get this withdrawal processed since Wednesday).
Anyway, I have provided all the necessary information and documentation for verification purposes and now I just want what’s rightfully mine. Instead I’ve been mislead and basically ignored. The fact that I have a bank account and a govt issued proof of age card should’ve been more than enough proof regarding my legal residence status (these are all things you can’t obtain if you’re not a legal citizen/permanent resident here), but I did what was asked and managed to provide the visa proof they requested. I honestly don’t know what else I can do to redeem my winnings. Also, I’m sure it’ll be no surprise to you, that they didn’t give me any kind of issues the many times I deposited money. If they don’t want to pay my winnings out to me, can I somehow redeem my deposits? Obviously if I’m not eligible to withdraw the funds, it stands to read that I shouldn’t have been eligible to deposit them either (after all it was from the same account). Anyone else up for a class action suit, lol?
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