zdravo,
Imam žalbu na All Slots casino.
Pišem da odgovorim na zabrinutost u vezi sa mojim povučenim dobicima od 22. februara 2024.
Verifikovao sam svoj nalog, a zatim ga je kazino zaključao jer su tražili verifikacioni poziv. Više puta sam tražio poziv za verifikaciju, ali me kazino ne zove. Imam ukupno €6,767 u dobicima koji su ostali neisplaćeni.
Nisam siguran kako da postupim u ovoj situaciji, pošto sam ispunio sve njihove zahteve, ali izgleda da me ignorišu. Vaše razumevanje i pomoć su veoma cenjeni.
Uprkos ponovljenim obećanjima da će me pozvati, nisu ispunili. Sačuvao sam sve istorije ćaskanja kao dokaz. Tokom proteklih nekoliko dana, njihov servis za ćaskanje bio je nedostupan i ne odgovaraju na e-poštu.
Srdačan pozdrav,
Dorian
Hello,
I have a complaint regarding All Slots casino.
I am writing to address concerns regarding my withdrawn winnings from February 22, 2024.
I verified my account and then casino locked it because they asked for a verification call. I have been asking for verification call on multiple occasions but the casino does not call me. I have a total of €6,767 in winnings that remain unpaid.
I'm unsure how to proceed in this situation, as I've fulfilled all their requirements, yet they seem to be ignoring me. Your understanding and assistance are greatly appreciated.
Despite their repeated promises to call me, they have not followed through. I have saved all chat histories as evidence. Over the past few days, their chat service has been unavailable, and they are not responding to emails.
Best regards,
Dorian
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