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Hello, yesterday I was able to deposit 100 euros at the casino. Immediately after making the deposit, I had my account at the casino locked due to gambling addiction.

The refund of the 100 euros should be processed. Unfortunately, the casino is not responding to me anymore. They are not responding to emails. The live chat has been turned off.

Hallo gestern konnte ich beim casino 100 euro einzahlen. Direkt nach der Einzahlung habe ich mein Konto beim casino wegen Spielsucht sperren lassen.

Die Erstattung der 100 euro sollte bearbeitet werden. Leider meldet das casino sich nicht mehr bei mir. Auf e Mails werden nicht reagiert. Der live chat wurde ausgeschaltet.

Dear Alineb1991,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you played with the 100€ you deposited?

Could you kindly forward me the account closure request you sent to the casino, along with the casino's reply? My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I sent the email to you. No, I didn't play with the money

Hallo die e mail habe ich gesendet an Sie. Nein ich habe nicht mit dem Geld gespiel

Thank you very much, Alineb1991, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.